Customer Service Case Manager

DEIDRE GASTON

***** ***** **** **. *******, FL **584

Cell: 813-***-****

*****************@*****.***

To secure a challenging and responsible career opportunity in a reputable organization to expand my learning knowledge and skills.

June 2021-May 2022

Trusted Referee, ID.me Tampa, FL

Responsibilities:

Provide timely accurate and efficient service to our customers via email or video chat

Verify member identification and follow verification procedure

Work with other members to troubleshoot verification issues and provide a working solution

Assist in documentation and playbook updated as necessary

Ability to work independently with minimal supervision

Ability and eagerness to ramp up quickly on new technologies

Quality Assurance for Documentation Review and Trusted Referee

Applies in-depth knowledge contributing to improvement of process, virtual, and documents.

Windows, Excel

Transform clients into champions by maintaining high levels of engagement and communication, conducting routine performance reporting, strategic planning, and business reviewsEffectively identify, respond and resolve integration issues and renewal risk both independently and through collaboration with ID.me teammates

Deliver next-level results and service while continuously considering creative solutions to improve products

Demonstrated success in fast-based and demanding environments – you relish adversity, overcoming obstacles and solving challenging problem

February 2021-June 2021

Student Representative, UMA

Responsibilities:

Help enroll future students for associate degree. Get them through orientation and assessment and help

them through FASFA. Guide them through the best programs that works for them.

January 2017 November 2020

Packer, Hidrup Moving Company, DUNCAN, SC

Responsibilities:

Packing local to international moves

Office and housing packs

Ensure that items are undamaged

Prepare good for shipping

Good Customer services

Label and pack items in shipping containers

March 2016-August 2018

PRIVATE CARETAKER, TAYLOR, SC

March 2016-August 2018

Responsibilities:

Assist with ADL’s

memory care

Encourage patient to eat properly

Maintain a daily record

Maintain a safe and clean environment

Follow proper procedure in emergency situations

CPR Certified (expired 2017)

Interact with Family and provides

2016– 2017

NURSE’S ASSISTANT, SOUTHERN OAKS NURSING HOME, GREENVILLE, SC

Responsibilities:

Grooming and bathing patients with low mobility

preparing each patient room with necessary item like BLANKET, PILLOS and medical equipment

Helping patients eat and take medication

monitor vitals and patient behavior and reporting to nursing staff

assisting patients with mobility needs, transferring them from wheelchair to bed

Customer service, communicating with family members, providers, and staff

DATE FROM 2012– 2013

CUSTOMER SERVIC REPRESENTATIVE, CONNEXTION, CHARLOTTE, NC

Responsibilities:

Medicare Enrollment

Determining Eligibility for members

Interact with customers, case manager and healthcare providers

Maintain performance goals established for position

Maintain plan and make changes to existing plan

Ensure accurate resolution of transaction and process task

MAY, 1997

GED, KITTRELL JOB CORP CENTER, HENDERSON, NC

JUNE, 1997

UNITED STATES ARMY, HONNOLULU, HI

RANK: E-3 Private

Auto Logistic Specialist

MARCH 2017 – PRESENT

STRAYER UNVERSITY, GREENVILLE, SC (ONLINE)

MAJOR: BUSINESS

•Strong Communication skills

•Leadership skills

•Time management skills

•Customer service experience

•Computer skills, excel, Microsoft, Power point

•Accounting formulas excel – financial skills

•Copy machine/faxing/scanning

•Answering multiline phone system

ACTIVITIES/AWARDS

Volunteering Ronald McDonald house

Volunteered at NIA National Incarceration Association – Created database for NIA

Student of Honor Award – GPA 3.8

Merit Award (09/20/21)

*Department Head- Partner services (Hebron Family Life Center)

New partner intake

Send welcome letters to visitors and new partners

Enter new partners info into our database

Founder and CEO of " Our House For Veterans" Transitional Housing.

(7\15\2022) Present

Transitonal housing to help local vets when it comes to housing and loing term goals.

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