Salesforce Developer Support Associate

N A B I L S I R O U M

SALESFORCE DEVELOPER

Email: *****.******@*****.*** Mobile: +1-929-***-****

PROFESSIONAL SUMMARY

Certified and motivated Salesforce Developer with experience in Design, Development, Testing, Deployment, Integration, and Maintenance in SFDC. Proficient in Administrative tasks such as creating Applications, Objects, Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Flows, Reports, and Dashboards. Experienced in SFDC Development using Triggers, SOQL, SOSL, Unit Testing, REST/SOAP APIs, LWC, HTML, and JavaScript. Enthusiastic about learning new technologies and tools. Good analytical and managerial skills, appraised for working independently with minimal supervision and performing as part of a team. Strong project discipline and dependability, and reliable in meeting deadlines.

SKILLS

Apex Programming

Declarative Programming

Triggers

Rest / Soap API

Flows

Async Apex Classes

Unit Tests

DML

SOSL / SOQL

Workflow Rules

Process Builder

Validation Rules

Assignment Rules

Approval Process

Reports

Dashboards

Agile Methodology

Object Customization

LWC

App Builder

Code Review

Jira

Postman

Workbench

Copado

Slack

Data Loader

Dev Console

Visual Studio Code

HTML

CSS

JavaScript

Problem-solving

Scrum

CERTIFICATION

Salesforce Platform Developer I

Salesforce Admin (SCA)

PERSONAL ACHIEVEMENTS

Member of the Delta Mu Delta International Honor Society Two Times Best Employee of the Month (Maximus Federal, Inc) EXPERIENCE

SPIRIT AIRLINES

Oct 2020 – Present

Salesforce Developer

• Participated in all phases of SLDC including functional analysis, development, testing, deployment, and maintenance.

• Experienced in using Salesforce Declarative Functionalities and Tools.

• Worked on Apex, LWC, Flows, SOQL, Triggers, Dev Console, and IDE.

(Visual Studio Code).

• Built Apex Triggers that prevent duplicate records and throw error messages.

• Developed Visualforce Pages to suit the application's needs using different Visualforce components.

• Hands-on experience in making Integration with third-party Web Services using REST and SOAP APIs.

• Created Apex Test Classes and Trigger Tests for the given Projects.

• Worked on Async Apex such as Batchable, Schedulable, and Future.

• Strong knowledge and hands-on experience in the creation of all types of Flows.

• Created an LWC which uses @wire in an Apex controller to retrieve data.

• Worked and enjoyed using Postman and Workbench for integration.

• Occasionally involved in deployment using Copado

• Hands-on experience in bulk data import or export using Data Loader, and Data Import Wizard.

• Created and managed custom objects, fields, formulas, validation rules, custom workflow, and approval processes.

• Strong knowledge of page layouts, record types, buttons, links, actions, and all other components of the record detail page.

• Worked on all types of Reports and Dashboards with different user and profile requirements.

• Experienced in creating profiles, roles, users, public groups, OWD, sharing rules,

• and record-level permissions to control sharing access.

• Implemented DML events considering governor limits of SFDC as a multitenant environment.

• Worked on Field Dependencies, Custom Formulas, Picklist Fields, and other Standard & Custom fields.

• Performed administrative tasks including User and Access Permission Management, Process Automation, System Configuration, etc.

• Followed Jira to manage issues, to work in collaboration with the team, to track tasks' progress, and to ensure successful coverage and testing.

• Experienced in all project phases using Agile methodologies. MAXIMUS FEDERAL Inc.

Jan 2020-Sep 2020

Client Support Associate

• Captured confidential customer data using CRM and desktop applications.

• Prepared periodic reports and presentations for management.

• Attended weekly meetings to present and discuss project progress and brainstorm ideas with team members.

• Responded to client inquiries and provided support to facilitate issues resolution.

• Performed administrative tasks as required, assisted my manager, and translated documents and files from and to English, French, and Arabic. EQUITY TRADER

Jul 2016- Dec 2019

Stock Trader

• Closely studied price action and researched markets to assess primary trends and moves

• Managed to maximize profits by making accurate decisions and disciplined strategy.

• Created and maintained a live excel spreadsheet to track real-time positions and P&L.

• Solved various technical issues related to software and hardware performance. JUST2TRADE, Ltd.

Mar 2014- Jun 2016

Equity Sales Analyst

• Designed and pitched sales strategies that enhanced the company’s expansion in the MENA market by 12%.

• Maintained extensive database of prospective clients and projects coming up for bid.

• Conducted data entries for current and prospective clients and leads, Using CRM tools.

• Conducted market research and data analysis for the prospective markets.

• Maintained excellent communication and relationships with a wide range of clients. LANGUAGES

English

Arabic

French

EDUCATION

Master of Business Administration/Financial Services

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