Ilse Hernandez

Branch Supervisor From First Convenience Bank

***** **** **** ** *** 812

Houston, TX 77014

832-***-****

advicg@r.postjobfree.com

EXPERIENCE

Burlington, 205 w Greens Rd —Cashier

March 2019 - Oct 2019

Provides a positive customer experience with fair, friendly, and courteous service.

Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.

Resolves customer issues and answers questions.Bags purchases if needed.Processes return transactions.

Metro by T-Mobile, 420 W Greens Rd Ste A, Houston, TX 77067 — Store Manager Assistant October 2018- July 2020

Experience with a cash register

Problem-solving skills

Customer service

Communication skills

Product knowledge

Multitasking

Cross-selling and upselling

Customer service skills

Ability to meet quotas

Teamwork

Experience working on the sales floor

First Convenience Bank, 12035 Antoine Dr, Houston, TX 77066 — Branch Supervisor (current)

July 2021- February 2023

Greeting customer with welcoming smile as they enter the building

Receiving and processing member financial transactions, including deposits, withdrawals, loan payments, and merchandise sales

Performing daily member services, such as opening and closing accounts, and account research

Updating member information and records as requested

Completing requests for special services, such as statements copies, check copies, stop payment orders, and debit cards

Identifying, recording, and reporting fraudulent activity to prevent potential losses.

.

SKILLS

Bilingual

Communication Skills

Problem-solving abilities

Time management

Ability to work as a Team

Flexibility

Good Customer Service

AWARDS

Rank Magna Cum Laude in High School Graduate

Honor Roll Student

LANGUAGES

Spanish

English

EDUCATION

Hall Center of Education, 15014 Aldine Westfield Rd, Houston, TX 77032 — High School Degree

MONTH 2018- MONTH 2019

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