Closing Coordinator Customer Service

Adrien Matthews

**************@*****.***

443-***-****

DOUGLASVILLE, GA 30134

PROFESSIONAL SUMMARY

With over 20 years of experience in Mortgage. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Qualified Closing Coordinator with 10 years of experience. Effective at coordinating closings between agents, lenders, attorneys, buyers and sellers. Background includes administrative and customer service-oriented positions. Seeking challenging new role with room for advancement. SKILLS

Works well independently Detail-oriented

Excellent teamwork Customer service-oriented administrative support Database administration Verbal and written communication

Attention to detail

Multi-line telephone systems Telephone skills

Office administration Front desk operations

WORK HISTORY

Collateral Specialist/Georgia Banking Company-Atlanta, GA 10.2019-Present Work with loan documents and help in recovering collateral. Communicating with clients verifying policies, assisting with the collateral recovery process, researching and releasing appropriate collateral with partners. Determining what collateral is appropriate to release. Take responsibility for on-going lien position of loan collateral for more complex loans. Process releases of collateral and loan documents for loans and providing direction and guidance to associates. Audit incoming collateral notes, scan and file daily. Ship requested collateral notes to Investors. Closing Coordinator/Prosperity Mortgage/Long and Foster-Towson, MD /01.2016 - 08.2019

Fund closings by clearing lender conditions, balancing over 30 files daily and giving approval for funding disbursements and wire transfers.

Confirm receipt of title work and fees, follow up with title companies and update status and comments for title reports by updating to loan notes in Encompass. PAGE 2

Create a rapport with other title companies and lenders to build and maintain business partnerships within the local market.

Gathered, organized and tracked field paperwork generated by title companies. Was able to achieve our Closing team goals each month by being persistent with follow up calls. Prepared closing disclosures, post-closing records and disbursements. Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.

Met all monthly and quarterly sales goals.

EDUCATION

EDMONDSON HIGH SCHOOL - BALTIMORE, MD

High School Diploma

WESTSIDE SKILL CENTER - BALTIMORE, MD

CERTIFIED CLOTHING TECHNICIAN: Fashion Merchandising REFERENCES UPON REQUEST

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