Service Agent Representative
Resume:
Tanis Gallien
Baytown, Texas
************@*****.***
Stellar interpersonal skills exemplified in sometimes difficult and demanding work environments; driven and determined mindset allows for a highly focused candidate that tackles any project assigned with zest and enthusiasm
Skill(s): Collaboration, Monitoring, Networking via phone and email, Written and Verbal Communication Efficiency, Multitasking, Organizational Skills, Prioritizing, Data Collection Education History
S.L.A.T.S
Opelousas La
08/2004-05/2007
GED
Core competencies include but are not limited to:
Documentation Management Auditing Scheduling & Organization Problem Solving & Resolution Advanced in all Microsoft Office Skills (including Outlook and One Drive) Communication Strategy Development Planning and Coordinating of Events Negotiations Inspections of Accounts Reviews & Approvals Lesson Planning Customer Service Business Development Time Development Inventory Upkeep Engagement Teamwork Assessing Intervening Evaluation Minute Taking Schedule Management Processing Monitoring
Professional Experience
Carelinx
California
March 2021 — Present
Remote Caregiver
● Pick up shifts digitally as wanted playing a pivotal role in relaying information back to UHC through the use of digital care plans.
● The primary duties of this caregiving job included: Housekeeping/laundry- needs light dusting, toileting, grooming and vacuuming.
Waterford OF Baytown
Baytown, Texas
Nov 2021— December 2022
Certified Med Tech
● Responsible for rooming patients, obtaining chief complaint and vitals, point of care testing, collection
● Labeling and handling of specimens, logging patient demographic and visit information, and may be asked to perform injections and phlebotomy.
Customer Service Representative
ADT ( Remote)
● Relaying important information about their life-safety system and services, updating customer accounts and solving billing questions
● Providing technical support and troubleshooting devices across ADT systems
● Helping customers understand the ADT noble purpose and providing customer lifestyle solutions
● Coaching, team meetings or 1:1 development time to grow and develop your career at ADT Technical Agent
SPECTRUM (Remote)
● Offered technical support to clients on a variety of home appliance products.
● Took inbound sales calls and transferred those calls to the appropriate sales personnel.
● Member of inaugural software support team that expanded business for the company. Customer Service Agent
CONN’S
BEAUMONT, TX
● The Cashier is to provide first class customer experience through front end customer engagement and point of sale interaction
● Answers incoming customer calls and greets customers warmly and assists with any customer issues or questions
● Takes payment information and other required information such as addresses and phone numbers for customer checkout
Substitute Teacher
Kelly Services (Elementary)
PORT ARTHUR, TX
● Manage the classroom effectively to encourage students participation, minimize distractions and maintain a positive learning environment.
● Follow Lesson Plans provided by the regular teacher to create a cohesive and consistent learning experience for students.
● Adapt teaching methods to fit the needs of each individual student CERTIFICATIONS
Customer Service Award — Conns
Lead Service Agent — Conns
New Comer of the Year Award — Kelly Services
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