Dwaun Hawkins

Full Line Master Appliance Technician

Baltimore, MD 21216

adviai@r.postjobfree.com

+1-443-***-****

An experienced professional with over five years of experience performing duties and meeting organizational objectives and deadlines successfully, while training new employees and demonstrating excellent customer service and support. Highly focused, motivated and customer service oriented offering outstanding support.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Master appliance technician

Kings appliance - Hanover, MD

April 2021 to December 2022

Serviced all major brand appliance’s

Lead technician/ mentor

Assisted with training new hires in the field

Handle large amounts of payments from service calls Was top 5 in sales for 2 straight years in selling additional parts & accessories for preventive maintenance for all appliances & hvac/r

Lead Technician/Team leader

General Electric/contact# 443-***-**** - Baltimore, MD March 2017 to December 2020

• serviced all and model’s of GE appliances, hvac equipment, and electronics.

• supervised over 7 local techs under my supervision and was the lead tech on all helper calls, & primary calls to ensure customer of job well done.

• Team player, always willing to teach, learn and always willing to go above and beyond to take care of customers and willing to help my company by any means.. Full Line Master Appliance Technician

Sears In-Home Services/contact*443-***-****

September 2011 to September 2016

Lead Mentor/Field Supervisor

• Serviced major appliance and electronics brands

• Repair and maintenance of HVAC, appliances, T.V.'s, lawn and garden and fitness equipment

• Head trainer for new hires

• Showed and demonstrated the intensity of Sears and how to effectively provide excellent customer service

• Maintained a high level of service call completion percentage, sales and provided excellent customer service

Crew Leader/Carpenter

Paul’s home improvement company/contact-443-***-**** - Baltimore, MD March 2008 to June 2010

• Managed ten employees

• Performed payroll for employees

• Schedule employees for job sites

• Schedule job sites, trucks, tools, and any other equipment needed and available for all projects

• Schedule subcontract evictions for private property owners

• Other duties such as: HVAC, roofing, plumbing, and painting Support Manager

Walmart/contact# 443-***-**** - Baltimore, MD

October 2002 to February 2008

Loss Prevention/Asset Protection

• Supervised over seventy-five associates during an 8ht shift

• Oversaw the daily operations of several departments: Electronics, Photo Center, and the Wireless Center

• Ensurance of safety policies, compliance and procedures

• Communicate with department managers to ensure compliance adherence

• Produced and maintained daily profit and loss reports and corrections

• Performed daily log of sales for each department & inventory inspection of P&L reports Education

HVAC/Refrigeration/CFC/universal's certified in HVAC, Heating,cooling, sheet metal, water heaters

North America Trade School/contact#443-***-**** - Baltimore, MD July 2010 to July 2011

Skills

• Cash Handling

• Inventory

• retail sales

• Training

• Retail Management (3 years)

• Contractor management (5 years)

• Equipment repair

• Low voltage

• Hand tools

• Maintenance

• Service technician experience

• Field service

Certifications and Licenses

EPA Universal Certification

Present

Possess CFC’s universal license & Hvac/r certifications, gas and plumbing & hvac apprenticeship Additional Information

I am willing to travel to and from Baltimore city, and Baltimore county

Contact this candidate