Customer Service Debt Collector

CARRICULLAM VITAE OF BOITUMELO LETHAKE PHALA

Personal Information

Names : Boitumelo Lethake

Surname : Phala

Date of Birth : 07-11-1989

Identity Number : 891**********

Residential Address : 7348 stonechat Street

Crystal park

1501

Contact Details : 078******* / 074*******

Email Address : advi9b@r.postjobfree.com

Gender : Female

Nationality : South African

Home Language : N sotho

Other Languages : English, Isizulu and Tswana

Read Read Read

Speak Speak Speak

Write Write Write

Marital Status : Single

Religious : Christian

Licence : Code 10

Educational Qualification

Last School Attended : Hulwazi Secondary School

Highest Standard Passed : Grade 12

Tertiary Qualifications

Tertiary Institution : MSC Business college

Qualification obtained : Diploma (Office Support & Secretarial Studies) Achievements : Certificate of Experience from Services Seta Company Year Completed : 2010

Responsibilities

• Provision of financial Administrative support service

• Perform secretarial, reception and general admin duties associated with the company sections.

• Knowledge of call centre telephony and technology

• Knowledge of customer service principles and practice

• Strong work ethic and self starter, able to effectively manage priorities and adapt to change within a fast-paced business environment.

• Ability to work independently. Desire to help others

• Ability to withstand long hours in a confined space

• Reseach required information using available resources

• Maintain communication equipment by reporting problems

• Manage and resolve customer complains. Identify and escalate priority issues Personality

I am a hardworking person, a self-motivated person, ambitious, with a good verbal and written communication skills, computer literacy, good administrative and interpersonal skills and I have the ability to prioritise and plan work independently. Empoyment History

Name of company : flexi Club

Position : Call Centre

Duration : 01 November 2009- 31 March 2011

Name of company : Metropolitan

Position : debt collector

Duration : 01 May 2013- 30 January 2016

Name of company : exchange investment training

Position : receptionist

Duration : 01/02/2016 - 30/10/2022

Reference

Contact person : Christinah Morena

Position : Team Leader

Contact details : 084-***-****

Contact person : Khomotso Malepe

Position : Sales Manager (metropolitan)

Contact details : 073-***-****

Contact person : Sandile Koba

Position : Finance Department Manager

Contact details : 073*******

Contact this candidate