Data Entry Customer Service
Resume:
Deja Freeman
Las Vegas, Nevada *****
***********@*****.***
Professional Summary
I am trustworthy and dedicated when it comes to accomplishing the experience with any customer and making sure all their concerns and needs are met. I would like to gain further experience in customer service with the chance of encountering a diversity of cultures and meeting new people daily. I have been giving great customer service to guests for the past four years.
Education
2010-2014: Polytechnic High School
2014-2018: Cerritos College
2022-2022: Euphoria Institute
Work Experience
Mandalay Bay (06/22-Current)
Guest Services
● welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
● Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
● Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
● Partner with Housekeeping and other related departments to meet guest expectations and special requests
● Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
● Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
● Perform other job-related duties as requested
Massage Envy (05/22-07/2022)
Front Desk Associate
● Promoting the Wellness Program to first time guests to encourage membership.
● Chatting with first time guests before and after their service to customize their experience.
SKILLS
● Problem Solver
● Attention Detail
● POS Systems
● Time Oriented
● Positive Attitude
● Computer literate
● Cash handling Expert
● MS Windows Proficient
● Quick Learner
● Flexible Schedule
Capability
● Customer Oriented
● Active Listener
AWARDS
● College and Career
Medallion
● Community Service of
LBUSD Medallion Award
● Medallion Award Honor
Roll
● High School Diploma
● Associate of Arts in
Sociology
● Classic Lash Certified
● Volume Lash Certified
● Euphoria Institute
Esthetics Diploma
● Esthetician License
● Matching our members and guests with the services and therapists that best suit their needs.
● Re-engaging inactive members through pro-active member management calls.
● Setting and checking members and guests in and out for appointments.
● Standing and greeting members and guests upon arrival.
● Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
● Accepting constructive criticism in a positive manner and using it as a learning tool.
● Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
● Staying updated on retail products and promotions.
● Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
CVS Pharamacy 02/20- 02/22
Store Manager In Training
Deposits/Verifications
Change Orders
Customer Service
Price changes
Opening store
Pick
Planograms
Disneyland Resort 09/2015-12/2018
Walt Disney Company (1313 S Disneyland Dr)
Store Hostess:
● Interacting with guest
● Customer service oriented achieving high satisfaction
● Flexible
● Enhancing companies reputation with positive attitude Fashion Nova Distribution Center 12/2018-12/2020
Randstad Agency Employer 12589 Lakeland Rd.
Warehouse Production Associate
● Packing orders
● Inventory control
● Data entry
● Picking the items for orders
● Assisted approximately 125 customers daily with assisting with returns and other order issues
Contact this candidate