Currently have a licensed and insured non emergency medical transportation company no driver resume

Lakiesha Cannon

**** *.**** **. *********** TN. 37407 423-***-**** advi7k@r.postjobfree.com

Objective: Customer Service Representative

HIGHLIGHTS AND QUALIFICATIONS

Organized and detail oriented; understands the importance of procedure and logistics

Outstanding written and verbal communication skills

Product sales and promotions experience

Confident in fast pace and changing environments

Service Mentor and Ulysses trained

TECHNICAL SKILLS

A clear a confident telephone manner

Ability to communicate with a wide range of customers/clients

Extensive knowledge of Microsoft office and excel

Ability to use multiple systems

EXPERIENCE

Blue Cross Blue Shield of Tennessee Oct 2015/ present

Membership and Billing customer service representative

Process member premium payments

Maintain knowledge of plans, groups, and coverage offered

Providing member info on changes to policies and regions serviced

U.S. Xpress Chattanooga TN Sep 2014/ June 2015

Driver recruiter

Processed driver applications

Ran MVR and criminal reports for all 50 states

Educated drivers on available driving opportunities and duties to be performed

Provided drives info on benefits and pay packages for assignments

T-mobile Chattanooga TN Oct. 2013/ Sep 2014

Customer service representative

Assisted customers with payment transactions

Added and removed services

Performed equipment upgrades and exchanges

Provided customers with info on equipment and services available

Responsible for meeting a sales quota and product placement

Convergys Chattanooga TN Aug 2007/ Dec 2009

Customer service representative for direct TV June 2015/ Oct 2015

Assisted customers with adding and changing services on accounts

Educated customers on service changes

Processing payment transactions

EDUCATION

Howard School of Academics and Technology 2003-2007

Chattanooga TN 37410 Diploma

**References available upon request**

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