Customer Service Representative
Resume:
Nicole Purcell
Harbor City, Ca. 90710
************@*****.***
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer professional with over 20 years experience, dealing with person to person contact as well as in a busy call center environment. Experience
August 2022-February 2023
Circle K, Harbor City - Customer Service Representative
● Provided a positive customer experience with fair, friendly, and courteous service.
● Registered sales on a cash register, scanned items, and totaled purchases.
● Resolved Customer’s issues and answered questions.
● Maintained a clean organized store and also kept theft to a minimum. April 2019-October 2019
Family Dollar, Long Beach - Assistant Manager
● Responsible for opening and closing the store.
● Overseeing up to 10 coworkers at a time and following a schedule.
● Maintaining a clean, organized store and also keep theft to a minimum.
● Handled Deposits & Schedules,
October 2011- November 2016
Optum Rx, Cypress- Prior Authorizations
● Assisted Members with questions and concerns about their pharmacy benefits.
● Assisted pharmacies with processing claims for which were rejecting.
● Worked with Members and Doctors offices to process authorizations to get medications approved. June 2010-September 2011
Dollar General, Daleville, Al- Assistant Manager
● Addressed customers' inquiries and resolved complaints.
● Directed and supervised employees, engaged in sales, inventory taking and reconciling cash receipts.
● Completed weekly schedules according to payroll policies. Education
2011
Enterprise Ozark Community College, Enterprise Al-Health Information Technology Certificate 2013
Pharmacy Technician Certification Board-Certified Pharmacy Technician
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