MOHANAD ALOBAIDE

Austin. TX P: 512-***-**** • advi5y@r.postjobfree.com •

EDUCATION & CERTIFICATION

• Comp TIA Security + Ce Certification, Oct 2022

• Google/ YouTube Project Trust& Safety Training. Oct 2021

• A.A.S. Tourism & Hospitality Management Schenectady Community College, NY May 2014 PROFESSIONAL EXPERIENCE

Nov 2021- present

Trust and Safety Agent - Accenture- Google/ YouTube project Austin TX

• Responsible for analyzing and reviewing user profiles, videos, and text-based content and investigating escalating resolving issues that are reported by users or flagged by the system.

• Investigate and resolve issues regarding content that is reported for account support and safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality.

• Respond to user inquiries with high quality, speed, empathy, and accuracy.

• Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures.

Jan 2018- Oct 2021

Culture Advisor DOD Contractor Valiant Integrated Services Company Provide interpretation for counter intelligence screening operations of local national employees.

• Providing simultaneous translation during advanced Military Source Operations

• Performed and assisted with over 1000 biometric enrollments, and uploading biometric files to appropriate databases

• Linguist provide interpretation, transcription, and translation services in support of ongoing and new U.S operations and mission requirements in Iraq.

• Conduct accurate and consecutive translation, transcription, and interpretation from Arabic into English.

• Translate various syntax and expressions to include colloquial and slang phrases from English Arabic and vice versa.

• Work and travel in austere environments.

• Provide advice on cultural and ethnic significance of statements, conversations, situations, and documents.

• Provide a translation with practical training with varies US Military Units.

• Translating in meeting and conference with VIP Commanders, Leaders and Diplomats.

• Providing a reports and translation for Civil Affairs. 2015-2017 Kawasaki Company Baltimore, Maryland

Metro component Inspection Manager – QC/Tech Contract with METRO

• Inspect Metro components in accordance with Washington Metropolitan Area Transit Authority, Federal Railroad Administration regulations and company operating standards.

• Former FRP fiberglass fixing and repairing.

• HVAC setup and replacing

• Perform all scheduled, on-request and preventive maintenance and repair on Metro component, under frames, on structures, safety appliances, draft systems and any associated tests.

• Repair and install railway car parts such as compressors, air valves, bearings, couplings, air cylinders and piping.

• Use hand tools, power tools, welding equipment, cutting torches and measuring instruments.

• Operate transport vehicles including cranes, trucks, track mobile and shop equipment.

• Prepare inspection, maintenance and work reports, and record details on prescribed forms in accordance with established procedures.

ADDITIONAL

CAT II Active Security Clearance Arabic Language Interpreter Arabic Reading/Writing Culture Adviser Security Experienced Team leader Quick Leaner Critical Thinking Organized Conflict Resolution/ Trust and Safety of website functions and social media content reviewer profiles Attends workshops, conferences and training when requested.

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