Front Desk Night Auditor

GS

GRELYNE NOEL SYLVESTRE

**********@*******.*** 786-***-**** Miami, FL 33150

Account Balancing Hotel Safe Deposits Account Review Reservations Management Customer Service Problem Solving Invoicing and Billing Decision Making Guest Message Transmission Verbal and Written Communication Team Collaboration Team Building Task Prioritization.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional Working

Regulatory Compliance

Financial Reporting

Verbal and Written Communication

Problem-Solving

Decision Making

JW Marriott Aventura, FL

Accounting Receivable

02/2021 - Current

Completed budget plans for approval and submission by managerial staff. Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.

Hilton Cabana Miami Beach, FL

Guest Assistance Specialist/Accounting

Intern

01/2018 - 01/2021

Maintained knowledge of local activities and events to educate guests on options.

Managed customer complaints and rectified issues to complete satisfaction. Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Nikki Beach Miami Beach, FL

Night Auditor

02/2013 - 07/2017

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel

Scheduled and assigned daily work and activities for team members Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

Prepared weekly employee work schedules for team members Checked guests in out of hotel, made reservations and processed payments.

Choice Airways Fort Lauderdale, FL

Receptionist Manager

04/2014 - 06/2017

Investigated auditing discrepancies by reconciling cash drop and credit card transactions

Controlled cash and credit card payment transactions at front desk to successfully reduce errors

Summary

Skills

Experience

Resume Received

Kept accounts in balance and ran daily reports to verify totals Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies Kept reception area clean and neat to give visitors positive first impression Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers

Acted as first point of contact and set appointments for prospective clients Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel Greeted customers and visitors in-person and viatelephone calls. Lindsey Hopkins Technical College Miami, FL

Licensed Practical Nurse

12/2013

Miami Dade College Miami, FL

Hospitality And Tourism Managemnt

12/2013

Barry University Miami, FL

Bachelor of Science

English:

Full Professional

French:

Native/ Bilingual

Consistently maintained high customer satisfaction ratings. Created highly effective new program that significantly impacted efficiency and improved operations. Education and Training

Languages

Accomplishments

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