MICHELLE JOHANSEN

North Bend, WA ***** 425-***-**** advi4h@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Accomplished loan processor with a track record of consistently delivering an exceptional customer experience by supporting and assisting customers with their applications for a leading financial services organization. Background in customer service, client communications, financial documents, underwriting guidelines and loans processes. Broad understanding of multiple loan types including complex multi-layered transactions. Recognized for guiding a team to consistently fund over $100M per month through long hours, commitment to customers, attention to detail, professionalism, and follow-up. Top producing Senior Loan Coordinator with a national reputation for volume and accuracy in loan production. Core Competencies include: Loans Customer Service Collaboration Administration Problem Solving Relationship Building PROFESSIONAL EXPERIENCE

Wells Fargo August 2012 – April 2021 November 2021 – Present Loan Doc Specialist 5 (Remote)

Manage daily reporting and compiling updates.

• Serve as PM backup for escalations, file assignments and loan level questions from the team.

• Mentored new hires and provided in-depth file review and additional training for their pipelines.

• Contactor: Analyzed complex tax returns with multiple LLC’s/business entities and providing detailed feedback for documentation needed to complete income analysis.

• Assigned complex multiple files for the same borrower with multiple properties.

• Effectively partnered in Sales branch with Home Mortgage Consultants to provide complete credit packages for submission to fulfillment site. Analyzed applicant’s submission to determine required documentation. Educated HMCs on policy and procedure required for transactions. Managed high-volume pipeline of complex loans with emphasis on compliance and closing deadline.

Caliber Home Loans April 2021 – September 2021

Processor (Remote)

Reviewed loan application approvals and gathering required documentation to submit for updated approvals and final underwriting review. Generate re-disclosures as needed to adhere to compliance with fee changes/updates. Processed FHA, VA, Bond/DAP, Jumbo and conventional purchase and refi. Wells Fargo, Various Location September 2011 – August 2012 Interim Area Processing Manager

• Led and managed a staff of direct report team members, hiring, training, coaching and developing team members. Provided escalation support, reporting accountability and ongoing support for team members, HMCs, branch managers and appropriate level area managers.

• Onboarded and trained seventeen team members with varying mortgage experience to receive and process complex refinance transactions including non-conforming, high-balance and multiple transactions for same borrower.

• Updated and reported to managers as appropriate. Conducted daily monitoring of Reg B for Region 18 as offload was received from entire region. Managed suspended and aged pipeline. Managed capacity and coordinated offload from multiple offices to HLP’s in multiple locations.

• Coached HLPs in multiple locations remotely and follow up with site visits. Provided ongoing training and support to introduce government refinances to all team members. ADDITIONAL PROFESSIONAL EXPERIENCE

• Wells Fargo, Loan Doc Specialist 4 Mortgage Specialist 4

• Washington Mutual, Team Manager - National Custom Construction EDUCATION

• Grays Harbor Community College, Course work in General Studies