Service Tech Help Desk
Resume:
Steve Williams
**************@*****.***
Professional Summary:
Industrious Service Tech adept at troubleshooting and diagnosing both Desktops and Network equipment demonstrated across 27 years of experience in maintenance roles.
Skills:
• Help desk support Tier 2 and 3
• Technical Analysis
• Hardware and software installation
• Virus and Malware Prevention and protection
• Build & Setup Windows based Server operating systems environment & Back ups
• Ruckus access point \Zone Director Setup and Configure
• Ability to work well with others or independently
• Network Components Installations\ servers and switches
• Project Management
• Technical Support
• Email account setup 365 or Exchange
• Imaging and Deployment of desktops and Servers
• A+ Hardware equipment knowledge
• Active Directory\Create users
• Infrastructure planning
• Team management
• Cloud services Google Admin\AWS
• Ms Office\365 support
• Some VoIP and PBX phones systems knowledge
Work History:
Sr. IT Technician 03/1999 to Current
Simple Computers Highland Park, MI
Linked computers to network and peripheral equipment, including printers and installed new servers and Desktops as part of $100,000.00 company upgrade completed within 60 days.
Backed up company data on regular basis, successfully recovering critical information after malware attacks.
Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Managed team of technicians/engineers (50+) to take care of desktop, network and security issues.
Identify training needs to accurately and effectively train both technical staff and end users
Knowledge of imagining software for mass installation or deployment.
Technical Support 01/1994 to 10/1999
AppTech Consulting Southfield, MI
Provided instructional handouts, texts, audio-visual aids and other materials to facilitate learning.
Performed instructional services for commercial businesses and educational and learning institutions
Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Developed team communications and information for team meetings.
Education:
Network And System Administration, 01/1994 - Highland Pk Career Academy - Highland Park, MI
High School Diploma: 06/19/89 - Kettering High School - Detroit, MI Graduated with 3.5
Affiliations:
Association of Information Technology Professionals
Highland Park Bushiness Association
Certifications:
Microsoft Certified Professional -MCP
Certified Network Administrator -CNA
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