ELAINE

GISELI

SOARES DE

LIMA

advi2y@r.postjobfree.com

774-***-****

Malden, MA 02148

Results-driven professional focused on delivering

exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

PROFESSIONAL SUMMARY

Home Wood Suites By Hilton - Hospitality Worker

Arlington, MA • 10/2015 - Current

WORK HISTORY

Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

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• Assisted in setting up and breaking down banquet events. Assisted in setting up banquet tables and chairs for seamless events.

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• Enforced policies and procedures to increase efficiency. Introduced customers to resort amenities with pleasant and helpful demeanor.

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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Developed and maintained positive relationships with guests for satisfaction.

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Identified and resolved customer complaints concerning food or lodging.

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Liaised with housekeeping staff to verify service and maintenance of hotel standards.

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Answered questions and addressed, resolved, or

escalated issues to management personnel to satisfy customers.

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Monitored staff performance and provided feedback and guidance.

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SKILLS

• Guest Relations

Transportation

Arrangements

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• Hospitality Management

• Hospitality Environments

• Employee Observations

Supplies and Materials

Oversight

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Universidade Bandeirantes

De São Paulo

12/2014

Associate of Applied

Science: Supply Chain

Management

EDUCATION

Nestle - Assistant Logistics Officer

Brazil, IN • 04/2012 - 02/2014

Implemented systems and procedures for accurate data collection and reporting.

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Developed and implemented web-based tracking systems for improved monitoring.

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Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

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Created and managed budgets related to logistics and transportation.

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Prepared and presented reports to management on

logistics performance.

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Devised routing plans and schedules to facilitate safe and timely delivery of goods.

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Negotiated transportation and logistics contracts to reduce shipping costs.

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Selected, trained and developed logistics personnel to achieve high-performing teams.

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Portuguese

Native or Bilingual

Spanish

Professional Working

English

Full Professional

LANGUAGES

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