Remote customer service-evenings/weekends

Brent J. Fetters

*** ********* ****, **********, ***** 77356 936-***-****

BANK OF AMERICA Vice President- Construction 2014-Present

Currently manage the Custom Mortgage Fulfillment construction department responsible for the risk management, funding, control and monitoring of a portfolio of $800MM+ in projects located throughout the United States for Bank of America’s ultrahigh net worth and most important clients, also responsible for determining project suitability and contract structure.

Manager-Loan Modification Appeals-Default Servicing Complaint Resolution 2012-2014

Managed and developed the #1 Loan Modification Appeals Team in Default Service Complaint Resolution in all metrics of production, quality and adherence, handling highly escalated and sensitive complaint resolutions. Proficient in all areas of CFPB banking, mortgage and call center compliance.

Proficiency Coach/Subject Matter Expert 2010 to 2012

Responsible for the coaching, training and development of associates, identifying best practices, system and procedure compliance, document quality of files, underwriting guidelines, and a subject matter expert for real estate, loan origination, and call center regulations and compliance.

North Texas Capital Corporation/North Texas Realty Corporation Lewisville, Texas

General Manager- Operations 1990 to 2010

Developed all marketing strategies and program development, direct sales, lines of credit, consumer needs awareness, staff training and recruitment, and managed all business operations.

sLicensed Mortgage Broker for 25 years doing conventional, subprime, and FHA/VA/USDA loans.

sLicensed Real Estate Broker for 32 years specializing in single family residences, ranches and land.

sFreddie Mac designated broker-managed all foreclosure activity and property management from BPO to final sale.

sResponsible for all new construction and property acquisitions and management

Home Financing Specialists, Inc, Dallas, Texas

General Manager 1986-1990

Led the development of the business strategy, strategic operations planning, systems and procedures development, finance/accounting, all legal and securities issues, high net worth investor relations and marketing, and property management with full profit and loss responsibility.

Additional Career Background

Vice President Marketing/Merchandising

Skillern Drug Division/Zale Corporation, Dallas, Texas

Education

Drake University

BSBA-Marketing/Retailing

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