Service Representative Material Handler

PHYLLIS WILSON

**** ******* **, ***********, **** 45503 937-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Self-motivated and committed individual who works well with others or independently and thrives in a fast-paced and pressured environment. A highly dependable, detail-oriented candidate who takes fervent pride in their work. Experienced in working with a very diverse group of individuals. Enthusiastically determined to work in the Customer Service field to apply my qualifying skills that come naturally, as well as benefit the company. QUALIFYING SKILLS

• Strong Written and Verbal Communication

• Attention to Detail

• 10+ Experience in Customer Service

• Fluent in use of computers and computer

programs including Microsoft Word, Excel,

Access, and Outlook

• Proficient in use of office equipment such as fax, telephones, copiers, and scanners

• Complex Problem Solver

• Organizational Skills

• Team Oriented

• Self-Motivated

• Great Interpersonal Skills

• Welcoming and Friendly

• Willing to Learn

EXPERIENCE

Packer 1/22 – 3/22

IPL Global – Springfield, OH

• Packed Lids into boxes

Spot Welder 12/21 – 1/22

Topre America – Springfield, OH

• Operate a spot-welding machine, punch press

QUALIFYING EXPERIENCE

Material Handler / Trainer 03/12 – 12/21

Honeywell / Intelligrated – London, Ohio

• Trained and mentored employees on the tasks associated with their job duties

• Completed all required computer transactions to prepare product for shipment in Oracle database

• Read inventory reports and worked orders to determine type and quantity of required materials to ensure on time delivery to fulfill customer orders

• Determined overdue materials and tracked statuses

• Was responsible for performing the physical task involved in shipping, receiving, storing and distributions of materials

• Utilized UPS computer system to ship product

• Quality assurance and verification

Customer Service Representative 03/10 - 03/12

Macro International - Springfield, OH

• Administered surveys for different government agencies for research purposes

• Practiced professional and quality telephone etiquette

• Exceeded participations quotas

Front Desk Receptionist 10/07 - 03/08

Southern Care Hospice Services – Moraine, OH

• Duties included charting, submitting billable and nonbillable hours PHYLLIS WILSON

2624 Merritt St, Springfield, Ohio 45503 937-***-**** **********@*****.***

• Assisted customers and tended to their needs as they entered the office

• Communicated with marketing department and pharmacies to ensure all patients' needs were met

• Utilized excel for charting and recertifications EDUCATION

Clark State Community College – Springfield, OH Business Management - Associate Degree MILITARY

United State Army Reserves Medical Battalion

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