Customer Service Assistant Manager
Resume:
VICTORIA ROEBKE
**** *. ******** **. #** McHenry, IL 60050
779-***-**** ****************@*****.***
ADMINISTRATION PROFESSIONAL
Accomplished service-oriented professional with more than 20 years of experience in the retail and hospitality service industries. Highly self-motivated and goal-focused with proven customer-centric disposition and passion for high-performance service working independently or as part of a team. Analytical, detail oriented, and creative in easily identifying and resolving problems and issues, even under stressful conditions, with or without supervision. Exceptional interpersonal communication skills that can clearly present issues while forging collaborative engagements with colleagues, clients and 3rd party stakeholders in achieving shared objectives and expectations.
Core Competencies
Client Account Management
Service Operations Management
Customer Service management
Criminal Justice System
Process Improvements
Risk & Change Management
Team Building
Proficient in Document Proofreading and Editing
MS Office (Word, Excel, PowerPoint)
Administrative experience
Great team development and leadership skills
Able to multi-task, work in fast-paced environments and meet deadlines
PROFESSIONAL EXPERIENCE
U.S. Water Company, LLC (Culligan Water)-Wheeling, IL
Jul 2022- Oct 2022
Sales Coordinator
•Assisted sales team with improving their productivity by contacting customers to arrange appointments and ensuring all sales representatives have high-quality, up-to-date support material
•Handles urgent calls, emails, and messages when sales representatives were unavailable, answering customers queries, informing them of delays, and arranging delivery/arrival dates and times
•Collaborated with other departments, i.e; office managers, vice president, sales managers, etc., to ensure sales, markdeting, queries, and deliveries are handled efficiently.
•Developed and maintained fuling systems so as to maintain sales records, prepared reports, and provided financial information to the finance department.
•Made the company's products and services as attractive to potential/existing customers as possible
•Ensured adherence to laws, regulations, and policies set forth within the company.
•Trained fluently on Salesforce
International House of Pancakes • McHenry, IL
Dec 2016-Apr 2021
Assistant Manager/Certified Trainer
•Serv-safe Management Certification
•Responsible for training incoming employees with the corporate level of Standard Operating Procedure
•Responsible for inventory and ordering of restaurant product on a weekly basis
•Data configuration for daily food costs, food waste, labor costs, and money transactions
•Regularly design floor chart and scheduling for servers along with training each new server with skill and accuracy.
International House of Pancakes • Crystal Lake, IL
Jul 2014- Nov 2016
Server
Certified Trainer
•Responsible for provide high-level customer service in accordance with company regulation and quality standards. Regularly check with customers to ensure they are enjoying their meals and take corrective action as necessary.
•Regularly design floor chart and scheduling for servers along with training each new serve with skill and accuracy.
•Processed patrons' food orders on order slips, and entered orders into computers for transmittal to kitchen staff. Collected payments from customers.
•Communicated with customers on how various menu items are prepared, describing ingredients and cooking methods as may be inquired into by patrons.
Star Coffee of Fox River Grove, LLC • Fox River Grove, IL Jul 2011 – Jul 2014
Shift Leader
•Responsible for providing administrative support tasks that include budget control for contracts and supplies, resolving customer complaints, maintaining records, overseeing the maintenance and repair of appliances and equipment, supervising staff and ensuring their availability to serve customers, and managing store inventory.
•Perform other administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to process pay records, invoices, balance sheets, or other documents.
•Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
•Set goals and deadlines for the department; provide customer service such as directing guests, routing deliveries and courier services;’ answering and handling incoming and outgoing calls while capturing accurate messages; and welcoming visitors, VIPs and suppliers.
•Provide HR support services such as screening applicant resumes, and coordinating phone and in-person interviews of candidates
•Assess urgency and priorities before accepting or declining appointments and meetings with the CEO.
•Improved customer satisfaction within first year of service by 23%.
EDUCATION AND CREDENTIALS
University Of Phoenix, Phoenix (Online) AZ
Bachelor Degree in Criminal Justice Administration, Feb 2011
Graduated Top 5% of Class Graduated With Honors GPA: 3.54
Courses
Policing Theory And Practice, Criminal Law, Criminal Courts Systems, Juvenile Justice Systems, Ethics In Criminal Justice, Research Methods In Criminal Justice
University Of Phoenix, Phoenix (Online) AZ
Associate Degree Criminal Justice, Jan 2009
Graduated Top 10 % in Class GPA: 3.27
Courses
Criminology, Contemporary Issues In Criminal Justice, Ethics and the Administration of Justice, Interpersonal Communications in the Criminal Justice Systems, Juvenile Justice, Criminal Justice Procedure
REFERENCES
Steve Maginity- Vice President; USWater Co. (Culligan Water)-
Jeniffer Corder-Sales; Walgreens
Zuly Arellano- General Manager; IHOP
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