Administrative Assistant Service Representative

CRYSTAL BALL

***** ********** **** ***, ** ****2 740-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional whose strong academic success illustrates skill, value, and level of competence. Builds and maintains effective relationships and communication with customers, management, and staff. Operates with high degree of sensitivity and confidentiality.

High Academic Honors Recognition / Dean’s List.

Typing Speed: 50 words per minute.

Able to assess workflow priorities and respond to departmental needs accordingly.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Release of Information

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

Medical Billing Medical Records Management Patient Registration

Introduction to ICD-10-CM Coding HIPAA Compliance Anatomy & Physiology

Computer Information Systems Medical Transcription Office Accounting Principles of Management

Medical Laws & Ethics Pathophysiology for Medical Office MS Office / MS Word

EDUCATION

Ultimate Medical Academy

Health Sciences – Medical Administrative Assistant Associate of Science Degree, 2017

Medical Administrative Assistant Diploma, 2016

Comprehensive training included:

Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical records services.

Prepare patients for examination and treatment.

Obtain insurance authorizations for procedures, gather medical histories, and collect payments.

WORK EXPERIENCE

CVS Health Target Pharmacy, Jackson, OH 01/2017 - Present

Cashier / RX Cashier Pharmacy Associate

Scan prescriptions and answer the phone.

Excels in production and fill prescriptions.

Assist with cashier duties, change old price tags with new ones.

Print out prescription labels and place stickers on vials before sending to the pharmacist. Count pills out to ensure accuracy before handing them to patient.

Lazarus, Columbus, OH 07/2000 - 07/2001

Bridal Consultant

Supervised product development trends, analyzed requirements for all products and services for brides.

Provided efficient product demonstration to attract clients and ensure achievement of all sales objectives.

Assisted all customers on product selection and provided assistance on various new fashion and trends.

Donatos, Columbus, OH 06/2002 - 08/2003

Pizza Maker / Front Cashier / Customer Service Representative

Performed a multitude of tasks including food production and serving customers at the cash register.

Maintained clean and organized workstation and guest area.

Worked in a team environment and communicated effectively with managers and co-workers.

Certified Oil Company, Columbus, OH 09/2004 - 10/2005

Cashier / Customer Service Representative

Greeted customers and provided prompt, courteous customer service.

Accurately and efficiently rang on registers.

Ensured establishment was clean and inviting.

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