Security Officer Customer Support

KENNETH MATTOLA

Monkton, MD 443-***-**** ********@*******.*** https://www.linkedin.com/in/ken-mattola-pmp-64aa537/

IT Program Manager, (Enterprise PMO)

Specializes in program management, technology infrastructure enhancements and team leadership

Over 25 years of IT Healthcare/Insurance experience to support customers with analytical solutions for commercial and government-funded Medicaid and Medicare multimillion-dollar initiatives.

Empowers and mentors talented teams by promoting agile organizational-wide productivity and a positive work environment. Encourages open communications and inspires new ideas for advancing key initiatives.

Serves as thought leader and visionary to collaborate with executives to build roadmaps for IT solutions to build teams to solve business needs, assess challenges, and curate enterprise-wide technical solutions that mitigate risks, optimize performances, and improve service delivery to the customer.

Performs well in high-pressure, fast-paced situations with patience, calm, and consummate professionalism.

Interpersonal and collaborate communicator who translates complex concepts for non-technical audiences.

CORE QUALIFICATIONS

Program Management Healthcare/Insurance Project Leadership Team Leadership & Guidance Solutions Engineering Risk Mitigation Automation Methodologies Product Development Cost Controls & Efficiency

System Integration Financial/Data Analysis Customer Satisfaction Strategic Planning

PROFESSIONAL EXPERIENCE

SHEPPARD PRATT HEALTH SYETM Baltimore MD

IT PROGRAM MANAGER 03/2021 to Present

Directed the development of an Enterprise Program Management Office. Assisted with the Program Management for the implementation of an Enterprise Resource Planning (ERP) system. Mentored junior PMs to PMP status.

LEIDOS Baltimore, MD 01/2018 to 12/2020

SENIOR PROGRAM MANAGER

Directed $90M federal government contract for the Department of Health and Human Services (DHHS). Managed cross-functional technical team of 80+ staff and contractors supporting 40+ mainframe and web-based applications.

Noted Accomplishments:

Spearheaded upgrade of data center/network operating center from legacy to current technologies/hardware

oImplemented crawl-walk-run Agile Methodology and oversaw scrum teams to align with customer line of businesses to assist in solving business needs.

oCollaborated with customer and team to design new data, application, server and cloud-based configurations to migrate from unsupported hardware and operating systems.

oGrew contract in 2 years by $10M with maintainable hardware and robust system security.

Reduced software licensing fees by leading cross-functional team to migrate databases and applications.

oSaved customer $350K annually by building secure, less costly infrastructure.

Implemented new management and team organization to align to new contractual changes and create higher quality deliverables and more efficient customer support teams.

EVERGREEN HEALTH Baltimore, MD 02/2017 to 01/2018

DIRECTOR OF INFORMATION TECHNOLOGY

Oversaw strategy and execution for enterprise technology solutions and business intelligence tools. Managed software development lifecycle (SDLC), electronic data interchanges (EDI) between government funded programs, and served as security officer for commercial and Medicaid plans.

Noted Accomplishments:

Consolidated contractors and vendors; re-worked contracts to provide more clarity of business terms and responsibilities, reducing administrative overhead and complexity for vendor management function.

Inventoried all company assets, creating reliable asset database to manage infrastructure and strategically maintain support contracts for assets. Streamlined complexities in delivery of healthcare administration.

HIGHMARK HEALTH SOLUTIONS Harrisburg, PA 03/2015 to 12/2016

SENIOR CAPABILITIES MANAGER (CONTRACT)

Utilized an agile scrum methodology to transition and implement a $4M Military TRICARE health systems project.

Noted Accomplishments:

Directed cross-functional team to build electronic interfaces to and from customer after company won major contract; delivered multimillion-dollar initiative on-time and in-budget.

oBuilt POS websites for a Provider Friendly and members access portal to change information; pay premiums, bills and obtain claims information; built interfaces to other company systems to provide administrative support.

SOFTWARE CONSORTIUM Baltimore, MD 04/2003 to 01/2015

IT CONSULTANT/HEALTH PRACTICE LEAD

Managed end-to-end insurance, financial, provider and government software initiatives utilizing Agile and Waterfall methodologies. Trained and developed technical contributors; served in client consulting facing roles

Noted Accomplishments:

Consulted with CareFirst BCBS to lead the implementation of Medicare Advantage/Part D (RX) program leading 6 project managers working with departments across enterprise. Worked with ePMO leadership team to develop; implement enterprise project management processes.

Mentored Project Managers to attain PMI, AGILE and BA certifications.

Built solution for deployment of CMS Medicare Part D (Rx) and Medicare Advantage for new products.

Assessed software solution to administer key client’s fully-insured healthcare reimbursement product.

Developed automated payments system for interfacing transferring to and from outside pharmacies/providers.

EARLY CAREER EXPERIENCE

Independent IT Healthcare Management Consultant

Vice President Information Technology, Omnia Healthcare

Information Technology Manager, Prudential Healthcare Insurance

Developer/Systems Manager, Johns Hopkins Health Plan

EDUCATION & CREDENTIALS

Bachelor of Science in Computer Science & Mathematics – University of Pittsburgh, Pittsburgh, PA

Certifications/Training

Project Management Professional (PMP) - Project Management Institute

FrontLine Leadership - Zenger Miller

Leadership Development Program, Johns Hopkins University Facilitative Leadership, Roger Schwarz & Associates

Member, Project Management Institute - Director of Education Seminars, Baltimore Chapter (2011 to 2017)

TECHNOLOGY

Cloud Services (SaaS, PaaS, IaaS), Oracle, Java, WebSphere, HTML, CSS, JS, XML, Microsoft .NET Technologies, SharePoint, Agile, PMBOK, Salesforce, Remedy, Primavera, MS Project, Jira, Confluence, ServiceNow, Access, VISIO, DB2, CICS, ISO9000, ANSI EDI, CMMI Level 3 Scampi, ITIL, HL7, iOS, Android, GE Healthcare, Epic, TriZetto, Facets, McKesson, MS Business Solutions - Dynamics SL, Data Warehousing, ETL, SQL, Oracle, UKG/Kronos, CRM, Crystal, Citrix, UNIX.

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