Customer Service Front Desk

CHRISTOPHER MENDOZA

********@******.*** 336-***-**** Burlington, NC 27217

Summary

Skilled in multitasking and a team player in an office setting. Adaptable and driven with strong work ethic and ability to thrive in team- based or individually motivated settings. Multilingual and fluent in english and Spanish, independently handling customer issues. Analytical problem-solver Attentive Receptionist with 3 years organizing documents, providing administrative support to staff members. Skilled at arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients. Detail-oriented Car Detailer offers proven customer service and time management abilities. Knowledgeable about washing and waxing techniques and thorough in completing cleaning work. Thrives under pressure and consistently satisfies customers. Enthusiastic clerical professional with 3 years of experience helping customers and teammates in clerical environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls, taking payment. Highly organized and accurate when entering data and maintaining filing systems. Cheerful with years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering information, Skills Time management Quality assurance Conflict resolution Customer service Shipping and receiving Wrapping and boxing Strategic thinker Fast Learner Strong work ethic Customer assistance and interaction Credit card and payment processing Customer follow up Inbound and outbound calling Excellent communication skills Sociable,leader Safe food handling Liquor, wine and food service Dining customer service Record-keeping and bookkeeping Exterior washes Window and windshield cleaning Interior vacuuming Multi-line telephone skills Detailing equipment Spot and stain removal Technologically savvy Multitasking and prioritization PC proficient

Skills

Experience

Fed Ex Ground Manassas, VADelivery Driver01/2022 - 10/2022

• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

• Delivered rush merchandise on tight schedules to meet customer targets.

• Handled merchandise in accordance with product handling standards.

• Notified customers of delays to decrease calls to support.

• Transported and safely delivered items to prevent damage or loss.

• Loaded trucks and safely secured merchandise to prevent damage during transportation.

• Loaded and unloaded boxes and packages to move to and from vehicle.

• Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.

Nova collision center Centerville, VAReceptionist, Detailer09/2021 - 01/2022

• Managed customer complaints and rectified issues to complete satisfaction

• Greeted visitors and directed them to appropriate areas, verifying reasons for visit and insurance information

• Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement

• Maintained front office cleanliness and organized supplies to increase task productivity

• Determined needs of visitors and provided information or solutions

• Oversaw office inventory by restocking supplies and submitting purchase orders

• Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons

• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety

• Delivered key administrative support to coworkers, taking on additional tasks during peak times

• Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues

• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules

• Maintained daily calendars, set appointments with clients and planned daily office events

• Processed payments and updated accounts to reflect balance changes

• Maintained financial records to verify timely clearance of credit and debit activities

• Handled payment processing and provided customers with receipts and proper bills and change

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process

• Greeted incoming patients and verified paperwork to manage smooth intake processes

• Pulled and organized requested documentation

• Scheduled and confirmed appointments

• Greeted each customer and supplied service-level options and pricing, including promotional and membership information

• Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration

• Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle

• Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior

• Maintained vacuums, pressure washers and equipment for car wash and self-service areas

• Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance

• Operated cash register and processed cash, credit card and check payments

• Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations

• Pre-soaked or rinsed machine parts and equipment by immersing objects in cleaning solutions or water

• Regulated pressure or flow of water, air, steam or abrasives from sprayer nozzles to activate cleaning equipment.

LA Fitness Manassas, VAFront Desk Receptionist06/2021 - 09/2021

• Handled payment processing and provided customers with receipts and proper bills and change

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process

• Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues

• Signed for packages, recorded deliveries and distributed to personnel

• Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues

• Pointed out property details and guided guests to dining areas, pool, spa and fitness center

• Input customer data into reservation software and made immediate updates to reflect room changes

• Scheduled and confirmed appointments

• Answered and directed incoming calls using multi-line telephone system

• Greeted incoming patients and verified paperwork to manage smooth intake processes

• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Olive Garden Chantilly, VAServer09/2019 - 11/2019

• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts

• Operated POS terminals to input orders, split bills and calculate totals

• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items

• Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes

• Cleaned dining area between guests with efficient sweeping, glass washing and spill removal

• Recorded orders and partnered with team members to efficiently serve food and beverages

• Prepared salads and appetizers to back up kitchen staff

• Promoted desserts, appetizers and specialty drinks

• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests

• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.

Sports Endeavors Inc Mebane, NCWarehouse Associate05/2019 - 08/2019

• Inspected and moved products to designated areas in warehouse

• Carefully arranged items on store racks and shelves ensuring correct location and prices

• Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement

• Affixed accurate labels to customer packages to prevent unnecessary delays

• Staged products between receiving, storage and shipping areas to accurately transfer items

• Identified defective, lost or missing merchandise and promptly reported issues to supervisor

• Scanned container labels to verify contents and determine target destination using RF scanners

• Methodically picked, packed and labeled merchandise to prepare for shipment

• Examined packages and goods for damage and notified vendors of specific issues requiring replacement.

Anomaly Squared Greensboro, NCCustomer Service Representative01/2018 - 04/2018

• Consulted with customers to determine best methods to resolve service and billing issues

• Evaluated customer account information to assess current issues and determine potential solutions

• Created and implemented process improvements to reduce workloads and bolster callback efficiency

• Escalated customer concerns, store issues and inventory requirements to supervisors

• Informed customers about billing procedures, processed payments and provided payment option setup assistance

• Bb

• Collected customer feedback and recommended procedural or product changes to enhance future service delivery

• Documented conversations with customers to track requests, problems and solutions

• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations

• Reviewed account and service histories to identify trends and issues

• Answered 30+ inbound calls per day and directed to designated individuals or departments.

Education and Training

Alamance Community College Graham, NCExpected in 01/2023

Walter M Williams High School Burlington, NCHigh School Diploma06/2019

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