Data Entry Customer Representative

TALISHA PATILLO

*** * ****** **, ***********, Tennessee, 37404, US 423-***-**** ****************@*****.*** Capable of achieving sales goals as part of a team. To handle a high daily workload, I'm used to completing services quickly and accurately. Team player who is also a good communicator.

Responsible and well-organized, with a strong work ethic and a desire to work as part of a team. Organization

Accurate money handling

Excellent communication skills

Supervision

Motivated team player

Process improvement

Skilled problem solver

Communications

Strong work ethic

Upselling techniques

Opening and closing procedures

Diagnostic skills

Goal-oriented

Customer service

Team building

Data entry

Project organization

MS Office

High School 2011

Brainerd High School Chattanooga, TN

Psychology - Bachelor of Science 2021

Liberty University Lynchburg, VA

Customer Advisor August, 2013 to May, 2015

convergyns corporation Chattanooga, Tennessee

Assisted customers in choosing and customizing available items to meet their specific needs. Saved money by developing functional solutions to meet their needs problems. Developed a reputation for punctuality and hard work. Collaborated with the management team to establish a proper responsibilities division. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Handled all customer complaints professionally, putting customer satisfaction first. Caseworker February, 2017 to December, 2020

Community Action For Improvement LaGrange, GA

Kept track of all treatment progress, educational and recreational activities, and kept up-to-date case records. Assisted the child, family, and legal guardians with crisis intervention and case management. Organized meetings for veterans seeking treatment, forming a community, and receiving support, as well as collecting data for each meeting. Oversaw overall client services and served as a point of contact for clients, caregivers, and service providers. Assisted with case management tasks such as discharge planning, placement monitoring, and crisis intervention. Maintained strict confidentiality and followed strict guidelines and recommendations in all client cases. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Customer Representative February, 2021 to July, 2022 Reef parking Chattanooga, Tennessee

Listened to the questions and concerns of customers in order to provide answers or responses. Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach. Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes. Kept accurate and current customer account data with manual form processing and digital information updates. Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills. Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards. Microsoft, excel, spreed sheets was used to create memos, correspondence, and reports. Teacher August, 2022 to Present

Pro Re Bona Day Nursery Chattanooga, TN

Encouraged students with particular academic interests to pursue them to the fullest extent possible. All necessary paperwork for classroom activities, such as meal count sheets and attendance logs, were completed and filed. Taught students how to improve their knowledge and test their abilities. Helped struggling students maintain their progress by creating individualized lesson plans that focused on areas where they could improve. Created dynamic lesson plans based on student interests and grade level. Am a member of the School Culture Committee.

Create a lesson plan based on the school's curriculum.

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