Joanne Niemi

Nepean, Ontario

613-***-****

advhxi@r.postjobfree.com

Switchboard/Medical Records Coordinator, 25 years experience in the medical field. Excellence customer communication skills. Scanning medical records to patient s files with strong attention to detaiis, proficient in medical terminology. Work Experience

Switchboard Operator/Medical Records Coordinator

11/2009 to 10/2020

Cleveland Clinic Canada

Toronto, Ontario

Switchboard/Medical Records Coordinator. Answering and triaging calls for two clinic locations. Maintaining and scanning patient s health records. Chaperoning Physicians with delicate exams and Ultrasounds. Processing Release of Medical Records to other Physicians and Insurance Companies. Collaborated with George Brown College Health Records Clerk Program Internship students for 6 years. Compiled and scanned 1000 + patient s paper health records to new EMR. Assisted Global Patient Services in Cleveland Clinic Ohio with relevant medical records to faciliate Canadian patient s travelling for medical appointments.Point of contact for all couriers including multiple daily phlebotomy pick-ups. Administrator

05/2006 to 10/2009

Skymark Carriers Incorporated

Uxbridge, Ontario

Interface with Brokers and Skymark Carriers drivers for daily pick-ups and deliveries. Created and recorded daily invoices and bank reconciliations. Maintained an Excel spreadsheet with daily maintenance. Medical Secretary

10/1999 to 05/2006

Dr.John Hopkins/Dr. Anne Day

Toronto, Ontario

Medical Secretary to two full time Physicians. Phone, emails and greeting patients and update any pertinent information upon check in. Liasion with pharmacies for new and refill perscriptions. Managed patient appointment bookings and referrals. Scanned all patients paper health records to new EMR. Study assistant for multiple drug studies. Skills

Medical Records - 10+ years

Privacy Training - 2 years

Thirteen line SL-1 phone system - 10+ years

Epic EMR software - 10+ years

Education

Eastern High School of Commerce

High school or equivalent

Secretarial

Toronto, Ontario

09/1978 to 06/1981

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