Service Representative Customer

Ms. Kimberly G. Boneparte, M.S, NBCT

*** ******* *****

Lexington, South Carolina 29073

Contact:: 803-***-**** / 843-***-****

***********@*****.***

PROFESSIONAL PROFILE:

An enthusiastic former educator of 18 years with both teaching and customer service skills. Very conversant with admirable communication, problem solving, digital literacy & critical thinking skills. PROFESSIONAL WORK EXPERIENCE:

Richland County School District One, Columbia, South Carolina Middle & High School Family & Consumer Science Teacher 2007-2022

● Worked as a certified Family & Consumer Science teacher

● Taught multiple courses within the FCS curriculum to include: Culinary Arts, Hospitality, Tourism,

● Planned and prepared lesson plans and related activities for individual students and assigned classes.

● Assessed the accomplishments of students on a regular basis and provided progress reports as needed. Verizon Wireless Contact Center, Columbia, South Carolina Customer Service Representative

2005-2007

● Worked in a face paced in bound customer service center

● Required to be a problem solver, salesperson, troubleshooter, and billing expert on a daily basis

● Listened carefully to customers with patience and courtesy

● Troubleshooted customer problems & identified solutions while leveraging strong customer service & communication

Richmond County Board of Education, Augusta, Georgia High School Family & Consumer Sciences Teacher

2003-2005

● Taught multiple disciplines as assigned in the area of Family & Consumer Science.

● Planned and prepared lesson plans and related activities for individual students and assigned classes.

● Guided the learning process toward achievement of FCS curriculum goals

● Assessed the accomplishments of students on a regular basis and provided progress reports as needed. EDUCATION:

Master of Science, Human Resources Management

June 2006 – DeVry University

Bachelor of Science, Family & Consumer Science Business May 2003 – South Carolina State University

REFERENCES:

Available upon request

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