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Store Manager Customer Service

Location:
Cranford, NJ
Posted:
February 22, 2023

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Resume:

Gerard C. Carfagno

** ***** **** ******

Kenilworth, NJ 07033

201-***-****

advhw2@r.postjobfree.com

CAREER OBJECTIVE: To secure a position in a high growth company/school with considerable advancement opportunities and where my qualities of a being fast learner

and the ability to take on new challenges can be utilized.

EXPERIENCE:

August 2020 – Present Union County Eductional Services

Lamberts Mill Academy, Westfield, NJ

CUSTIODAN

Move heavy furniture, equipment, and supplies manually or with hand cart

Restock consumables and supplies throughout the facility

Perform minor repairs, including changing light bulbs, clearing clogged drains and toilets, maintaining custodial equipment, and reporting repairs and safety hazards to supervisor

Ensures a clean, neat, and orderly work areas, cleans, and maintains supplies, tools, and equipment to ensure compliance with safety regulations, Occupational Safety and Health Administration (OSHA) AND Safety Data Sheet (SDS) standards

Order, and maintain maintenance par level of supplies

Maintain yard areas in a presentable, safe condition (including trimming shrubs, leaves, and grass & snow removal)

Reports to and updates supervisor when work/projects have been successfully completed

Knowledge of fire alarm systems, control panels, NJFD procedures and assisting at fire drills

Gathers and disposes of trash

Vacuum, steam-clean, or shampoo carpets, wood floor stripping & waxing and painting

Perform a wide variety of routine cleaning tasks including, vacuuming, mopping, dusting, cleaning sinks/toilets, tables, and countertops debris

Escort un-badged or subcontract personnel while they perform other functions at the school

Assist in the setup and tear-down of decorations and furniture for school events and programs

Assist on distributing breakfast & lunches

Training new employees & students attending work readiness program

Traveling offsite to maintain & clean classroom trailers and to cover other school locations when needed

Running errands – picking up mail/packages, lunch, supplies, & etc.

January 2014 – May 2020 Vitamin World

Woodbridge, NJ (Tinton Falls & Bridgewater, NJ)

STORE MANAGER

Opens and closes the store in accordance with company standards

Practices and ensures all company policies and procedures are followed

Supporting Store Manager and Assistant Manager with management and coordination of the daily operations of the store

Maintains an efficient, service friendly environment

Serves as the "Chief People Officer" for the store

Develop and maintain customer relationships

Provides positive customer experience at all key touch points

Trains associates on best practices

Drives sales and manages execution of merchandise placement through effective planning, prioritizing, communication, and follow-up

Accountable for all preparation, mapping and execution of merchandise and fixture placement

Assists in executing the tasks of markdowns, signing, and marketing

Identify and executes replenishment priorities during shifts

Maintains efficiency at Checkout

Ensures store is compliant with daily cleaning activities

March 2009 – Jan 2014 The Vitamin Shoppe

East Rutherford, NJ (Edgewater, North Bergen & Union)

STORE MANAGER

Opens and closes the store in accordance with company standards

Practices and ensures all company policies and procedures are followed

Supporting Store Manager and Assistant Manager with management and coordination of the daily operations of the store

Maintains an efficient, service friendly environment

Serves as the "Chief People Officer" for the store

Develop and maintain customer relationships

Provides positive customer experience at all key touch points

Trains associates on best practices

Drives sales and manages execution of merchandise placement through effective planning, prioritizing, communication, and follow-up

Accountable for all preparation, mapping and execution of merchandise and fixture placement

Assists in executing the tasks of markdowns, signing, and marketing

Identify and executes replenishment priorities during shifts

Adjust floor/store coverage as breaks are executed and as customer traffic patterns fluctuate

Maintains efficiency at Checkout

Ensures store is compliant with daily cleaning activities

Achieve and exceed individual productivity and sales goals.

April 1999 – January 2009 Modell’s Sporting Goods

Parsippany, NJ

ASSISTANT STORE MANAGER / KEYHOLDER

Drive sales and achieve personal and store goals

Delegates and oversees tasks to employees

Ensure proper training on product knowledge for staff

Assist in the training and development of all associates using frequent and honest communication

Create and maintain a store team environment

Assisting Store Manager in setting priorities for employees to meet daily deadlines; develops plans to meet short-term objectives

Assist the store manager in evaluation of individual associate’s performance to goals

Coordinates and supervises the daily activities of staff

Recruiting employees to maintain proper staffing

Assist in maintaining schedules to ensure proper staffing for day, week, holidays, promotions, and vacations

Monitor store presentation and ensure visual standards are upheld

Consistently maintain a customer focus in all business areas

Effectively manage customer feedback

Oversee all day-to-day planning and coordinating of operations and events

Develop and maintain customer relationships

Protect store assets and inventory. Bring any potential shrinkage information to the inventory manager’s attention.

April 1997 – March 1999 Caldor’s

Edgewater, NJ

MEN’S WEAR DEPARTMENT MANAGER

Delegates and oversees tasks to employees

Perform daily opening and closing procedures including daily paperwork reconciliation and other operational tasks

Enforce the company policies and procedures

Delegates tasks to other hourly employees to ensure the store is recovered for the next day’s business

Set an example of exceptional customer service by modeling the desired customer service behavior and coaching the staff to achieve the same results. Practice and teach client development to the staff

Assist in achieving and exceeding the store’s productivity and sales goals

Obtains merchandise requested by customer or receives merchandise selected by customer

Sets up advertising displays or arranges merchandise on counters or tables to promote sales

Help maintain a high level of visual merchandising and housekeeping standards

Stamps, marks, or tags price on merchandise.

April 1996 – April 1997 Caldor’s

Edgewater, NJ

STOCKROOM COORDINATOR

Pick orders as assigned

Ensure all items checked for accuracy and quality

Assist in data collection

Organizing and maintaining stockroom

Placing merchandise on sales floor

Assisting in planning and set-up of each department.

EDUCATION:

September 1994 Bergen Community College

Paramus, NJ

Computer Capabilities: Microsoft Office, i.e., Word, Excel, PowerPoint, Access, Internet.

Volunteer Experience: Hospital, Active Community Awareness.

REFERENCES: Furnished Upon Request.



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