Case Manager Medical Scribe

Courtney C. Hawkins

AGPC-c - Adult-Gero Primary Care

************@*****.*** • 706-***-****

LinkedIn URL • Middle Georgia

Qualifications Summary

Knowledgeable, empathetic, and patient-focused professional with 29 years of experience as a nurse with 14 years of experience in hospice; December 17, 2022, Master of Science in Nursing Adult-Gerontology Primary Care from Emory University.

Recognized for providing excellent primary care and end-of-life care to patients suffering from multiple diagnoses in home settings, assisted care, and long-term care facilities.

Instrumental in determining best care by conducting in-home assessments, including interpreting lab results, reading preliminary x-rays, and analyzing results of imaging.

Articulate communicator with demonstrated history of nurturing and maintaining positive relationships with patients, families, and coworkers.

Excel at delivering support to nurses/physicians with development of treatment plans and education of patients/family members on management of health issues.

Acquired training for the following: Focused Continence Assessment (Fecal & Urinary), IUD insertion, Advanced Skin/Wound Management, and Cryotherapy.

Areas of Expertise

Acute & End-of-Life Care

Assessments & Evaluations

Relationship Building

Urgent & Primary Patient Care

Cross-functional Collaboration

Preventative Counseling

Information Recording

Standard Compliance

Patient Follow-up

Career Experience

Emory Integrated Memory Care Clinic Atlanta, GA 2022 – Present

Medical Scribe

Record and update medical records, patient history, and physical exam/test results for physicians to assist with accurate diagnosis and decision-making. Document and chart clinician-patient encounters in real-time for dementia patients. Serve as personal scribe for director of Integrated Memory Care Clinic - Emory University. Lead primary care clinic specifically for dementia patients as a nationally recognized level 3 Nurse Practitioner. Prepare all medical records for visits, including updating prior documentation/plans of care, anticipatory care, and goals of care.

Partnered with clinicians in capturing picture of disease progression during level 5 visits (highest intensity of chargeable visit for clinician) for new patients, as well as performing follow-ups and cognitive assessment visits.

Sacred Journey Hospice McDonough, GA 2018 – 2020

Clinical Manager, Admissions Nurse, RN Case Manager

Led and administered Southern territory nurses and ancillary staff in accomplishing duties. Assessed and coordinated hospice admissions, while delivering end-of-life home care. Obtained necessary medical records/documentation to establish and validate hospice eligibility in coordination with staff, referring physicians, patients, and families. Presented eligibility data to hospice medical director and team, including physical assessment of patient, evaluation of symptoms, needs, and goals of care. Communicated goals of care, status, and needs between patients, families, and hospice team.

Achieved the title of New Employee of the Year in 2019 for demonstrating exceptional performance.

Provided exceptional services to patients by accurately evaluating/monitoring systems and offering comfort.

VNHS: Hospice Atlanta Atlanta, GA 2016 – 2018

Hospice Case Manager

Analyzed symptoms of home patients to offer accurate health-related services. Collaborated with medical professionals to provide high-quality palliative care, including physical, emotional, and spiritual support. Assisted families in navigating difficult times by offering resources/information on local services.

Directed management of terminal patients and family members, including addressing and answering queries/concerns by leveraging excellent communication skills.

Kindred Hospice Newnan, GA 2015 – 2016

Clinical Liaison, Hospice Case Manager

Supervised admission of new hospice patients to GIP, Routine Home Care by conducting detailed assessments. Provided routine home care and symptom management for best healthcare services. Served as liaison between hospital and hospice, including hospital physicians, staff, patients, caregivers, and hospice team when inpatient transitioned to in-hospital hospice. Facilitated documentation to support eligibility, while educating staff/caregivers in hospice symptom management, terminal disease processes, and anticipatory care. Acted as resource for patients, families, and hospital staff in symptom management, terminal disease processes, and transition to routine home care.

Ensured smooth transitioning of patients from transitioning from inpatient to home care by coordinating between physicians, hospice, and families.

Gentiva Hospice Newnan, GA 2012 – 2015

Hospice Case Manager

Regularly tracked status and eligibility of patients through continuous supervision. Supported patient’s goals in end-of-life care by coordinating symptom management with other professionals. Assessed and documented daily medical eligibility for hospice. Developed and coordinated plans of care with hospice team.

Supported and educated patients/families in disease progression and symptom management focused on patients’ goals.

Managed complex terminal disease processes in partnership with diverse populations during assessments.

Vista Care Hospice Griffin, GA 2007 – 2012

Hospice Case Manager, On-call

Liaised with attending physicians, patients, and families to evaluate, oversee, and document patients’ disease progression and symptoms. Collaborated with care team to deliver excellent services to hospice patients in alignment with set plan. Offered physical and emotional support to patients and families.

Led and monitored medical management of hospice patients in an efficient and best possible manner.

Responded to after-hours needs for 98 patients, including acute symptom management, continuous care, transfer to GIP, hospice admissions, and death pronouncements.

Clinical Experience

Primary Care, Care Connection, Thomaston, GA 200hrs

Geriatrics, Emory University Hospital, Wesley Woods, Atlanta, GA 82hrs

Gastroenterology, Southern Gastroenterology Specialist, PC, Locust Grove, GA 135hrs

Hematology, Emory Winship Cancer Institute, Oncology, Johns Creek, GA 120hrs

Urgent Care, Peachtree Immediate Care, Decatur, GA 120hrs

Orthopedics, Emory Orthopedics, Atlanta, GA 140hrs

Patient Simulations, Emory University School of Nursing, Atlanta, GA 65hrs

Additional Experience

Staff RN, Pediatrics, Postpartum, Upson Regional Medical Center Thomaston, GA

Staff Nurse, Gynecology & Obstetrics of Dekalb, PC Tucker, GA

Staff Nurse, Postpartum, Mother-Baby, Special Care Nursery, Dekalb Medical Center Decatur, GA

Elementary teacher, K and 4th, Oak Grove Elementary School Decatur, GA

Education

Master of Science in Nursing Adult-Gerontology Primary Care (2022) (3.8)

Thesis: APRN’s Patient-Centered Care Best Equipped to Manage Dementia Population

Sigma Theta Tau Nursing Honor Society

Emory University, Nell Hodgson Woodruff School of Nursing, Atlanta, GA

Bachelor of Science, Nursing (3.55)

High Academic Achievement President-Student Nurses Association Class President

GA Delegate National Student Nurses Association Auxiliary Scholar Dekalb Medical Center

Emory University, Nell Hodgson Woodruff School of Nursing, Atlanta, GA

Bachelor of Arts, Elementary Education

Wake Forest University Winston-Salem, NC

Licenses & Certifications

Basic Life Saving (2024)

Georgia Nursing License RN112157 (2023)

Technical Proficiencies

Charting Software: E-Clinical Works-Basic Homecare Homebase-Basic Epic-Basic Meditech-Basic

Contact this candidate