Scrum Master Program Manager

Benson W. Manjor [He/Him] *rd

MBA-Professional Scrum Master [PSM1]

Scrum Master/PSM1 /Lifelong learner

Hesperia, California 92345 {626 }343 7027- *******@***.***

https;//www.linkedin./in/.com/in/benson-manjor-mba-scrum-Master-Psm1- 27570a40

Summary

I am a Scrum master with more than 8 years of experience with a keen ability to understand and build complex systems and focusing relentlessly on removing impediments from teams and delivering customer-centric products and features. Led teams of 10-15 people across technology, business, and design departments. Promoted within 12 months due to strong performance and organizational impact. Proficient at risk management, project management principles, and conflict resolution skills. Dedicated program manager dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Ability to multitask, lead and support team members on various areas or projects.

Skills.

-Conflict management - Risk and issue Analysis -Cost /Benefit Analysis - Turnaround Operation Financial modeling & Analysis -Change Management -Staffing &Resources management -Agile &water methodologies -Stakeholder - Time Management -Leadership & Budget - MS Project Coaching & SDLC

- Confluence- Kanban; Documentation -Quality Assurance, problem solving,

-Project management User stories - Microsoft office, Teamwork and Analytical

PROFESSIONAL EXPERIENCE

Experience:

Safety Specialist, Amazon, Rialto, Ca.2020 to present

-Inspect, test, and evaluate workplace environment, equipment, and practices to ensure that they follow safety standards and government regulations,

- Prepare written reports on their findings,

- Design and implement workplace processes and procedures that help protect workers from hazardous work conditions.

Program Manager/Financial Analysis Upper Room International Christian Fellowship, Inglewood, CA. Nov.2009-2019

• Maintained and updated the square process metrics and artifacts to endure accurate and clear communications. Created charts, tables, and graphs for all to present data in an effective format. Interpreted information about yield, price, risk, stability, and factors that contributed to a company” viability. Acted as an agile coach for the team product owner, and stakeholders.

- Monitored, planned, supervised, and helped identify and resolve impediments or roadblocks within the teams. Managed and supported scrub-based activities, sprint planning, daily scrum, backlog, refinement and retrospective.

• Worked with team leads and project managers to identify, secure, and onboard resources for the program,

-Spearheaded the development of the first- ever program management office, including those related to requirement management, change control, and user acceptance testing.

-Directed all services, resources, and project plans for major scalable enterprise solution supporting budget unique ability to drive transformational change in both business and technology leadership roles,

-Building partnerships with various industry stakeholders and leaders; Provided leadership, consultation and analysis regarding state-wide, cross-entity or cross-functional performance and strategic opportunities,

-Increased financial planning process effectiveness and implementation of a capital budget cycle that ensured the accuracy and data interpreting of all financial transactions. -managed contracts and agreements with clients to ensure all requirements are fulfilled, ensured compliance with company standards, guidelines, and regulatory requirements, ensured all work is tracked in the backlog and accurately balanced across the team members.

. • Ensured the delivery of high-quality results on time. • Acted as a communication liaison between the office and direct reports by providing advice and speaking for the executive,

Program Manager: Sabitex Health Care Services, Houston, TX., 2002-2007

- Provided leadership, consultation and analysis regarding state-wide, cross-entity or cross-functional performance and strategic opportunities,

- Facilitated discussion leading to collective decision-making, goal setting and conflict resolution within the team

-Managed risk to delivery by raising/resolving impediments in a timely manner,

-Tracked and reported team progress leveraging appropriate Agile metrics [ capacity, Burndown, velocity charts etc.],

- Proactive management of external dependencies,

-Comply fully with all the policies and procedures as well as all regulatory requirement of the company,

-Spearheaded the development of the first- ever program management office, including those related to requirement management, change control, and user acceptance testing,

-Directed all services, resources, and project plans for major scalable enterprise solution supporting budget unique ability to drive transformational change in both business and technology leadership roles,

-Identified and recommends approaches to issues and identifies the most effective means of solving the issues. Facilitated committees and task forces of diverse membership.

- Ensured the delivery of high-quality results on time. Monitored project risks and scope creep to identify potential problems and proactively identifies solutions to be addressed,

- worked closely with product- owner on conducting scrum ceremonies such as retro. Grooming, planning, demo, etc.

- Facilitated daily scrum of scrum between internal teams, vendor partners and product owner. Coached, trained, evaluated offshore teams on scrum methodology and Agile principal best practices.

Program Manager, St. Jean Healthcare, Houston, TX. 02-04

- Executive Consultation and Leadership: Acts as an advisor or thought partner by structuring undefined issues for resolution, researching issues, summarizing information and working with relevant stakeholders to provide the executive with the information needed to make sound decisions.

- Provided leadership, consultation and analysis regarding state-wide, cross-entity or cross-functional performance and strategic opportunities,

-Directed all services, resources, and project plans for major scalable enterprise solution supporting budget unique ability to drive transformational change in both business and technology leadership roles,

- Identified and recommended approaches to issues and identifies the most effective means of solving the issues.

- Facilitated committees and task forces of diverse membership and completed all training,

- Ensured the delivery of high-quality results on time and on budget.

Supervisor Medical Records/Health Information Management.

Kaiser Permanente, Woodland Hills, CA. 93-01.

• Supervised, directed, trained staff, and assigned the work of clerical, medical records, and other assigned staff, either directly or through subordinate supervisors and lead staff,

Evaluated employee’s performance and recommended employee selections, initialed disciplinary action and other personnel activities,

- Monitored medical records for compliance with legal requirements; conferred with other staff concerning quality compliance issues and participated on related committees

- Reviewed and conducted training or meetings for medical, clerical and other staff on issues pertaining to medical records such as regulations, procedures;, and the medical records indexing system,

-Participated in preparing and monitoring the program budget. Prepared a variety of narrative, statistical and fiscal reports; maintained records and compiled data and information pertaining to medical records and other administrative issues.

-Planned, organized, coordinated and supervised the operations of the medical activities,

-Developed and implemented policies and procedures related to the management, retentions, and storage of medical records; ensured that policies and procedures are in compliance with all legal requirements pertaining to medical records; updated policies as necessary.

• Coordinated the implementation and maintenance of the automated medical records management system; acted as the liaison with information technology staff and works with vendors or appropriated staff to resolve software problems;

Worked extensively with developing business rules engine enabling the business rules such as referral, prior authorization, eligibility, claims processing and billing essential. Identified and recommends approaches to issues and identifies the most effective means of solving the issues. Prepared various diagrams by using MS Visio

• Facilitated all aspects of scrum framework including g product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives,

•Conducted project related presentations periodically to the management and end users during various phases of software development life cycle, Ensures the delivery of high-quality results on time,

Acted as a communication liaison between the office and direct reports by providing advice and speaking for the executive, created data mapping to transform the data according to business rules

• Prepares formal presentations for the executive as well as papers and public statements.

Education: La Verne University, La Verne, CA

Masters in business administration [ MBA]

Southern Nazarene University, Bethany, OK.

Bachelor of Art degree in Economics/ Political Science

Additional interest Personal. very outgoing and social individual who enjoys extreme sports, good teaching and anything technology related.

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