Kristie Church

**** *** ****** *****, **********, AL 35206

Cell: 205-***-****

Email: advhln@r.postjobfree.com

STRENGTHS

Leadership, following orders, and problem solving are some of the skills I acquired during my time in the military. My other abilities include communications, effective customer service, public relations, payroll accounting, Quick Books, Quicken, Microsoft, Legal Transcription, Social Media Content Curator

CAREER HISTORY

Assistant General Manager - Onsite, April 2019 to May 2022 Economy Inn Bessemer, AL

Prepare daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities, Partner with GM and serve as a support resource for all staff. Conduct daily walk-through and quality checks, ensure guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, housekeeping, laundry services and maintenance. Plan, organize and delegate daily operational activities against forecasted business volume. Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels. Intervene, assist and document instances of guest or employee incidents. Complete bank deposits, audit cash banks and perform other accounting-related functions as necessary. Fulfill shift(s) as Manager on Duty as assigned. Provide management support and coverage in other areas of the hotel (as needed) Conduct guest services meetings and ensure employees are kept informed. Trained front desk on guest services, night audit and on all Company Brand standard programs, rewards programs and requirements

Security Officer, March 2018 to November 2018, USSA, Inc. Birmingham, AL Performed security checks, patrolled buildings, parking lots, and outdoor areas in various locations. Scanned proxy points utilizing a wand and/or cellular device. Checked doors and vacant offices, checked in guests during events and performed additional duties as necessary.

General Manager, March, 2016 to Sept, 2017 Comfort Inn Birmingham, AL.

Responsible for maximizing revenues while minimizing expenses, day to day operations of the hotel, collecting in-house guest balances and direct bill receivables, participates and monitors monthly inventory of supplies and equipment. Ensures purchasing decisions are made within the budget and by approved vendors, with the owners' approval, responsible for effectively scheduling the front desk & housekeeping staff, promotes Brand’s 100% commitment to providing extraordinary service to our guests throughout the property. Instill 100% guest satisfaction objective in FOM and/or hourly associates.

Hotel Asst./Mg.r - Sept, 2008 to March, 2016 Economy Inns, Bessemer, AL

Prepared payroll accounts for employees, computed financial reports and audits, computed and document daily shift reports including cash drops and bank deposits, prepared weekly employee schedules, general office duties, process and distribution of mail, process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges, quality check and inspect rooms for damages and cleanliness, also operating as assistant manager when necessary.

Document Imaging Specialist - September, 2007 to September, 2008 Document Technologies, Birmingham, Alabama

Legal Office Assistant (Temp) - January, 2007 to June, 2007 Adecco Employment Services - Birmingham, Alabama

Securitas – OfficeMax-Powermax McCalla, AL - July, 2006 to December, 2006 Bessemer, Alabama

Journeyman Mailer - May, 2001 to April, 2003

The Birmingham News/Post Herald Birmingham, Alabama

Shipping Security Clerk (Part-time) - Jan, 2001 to May, 2001 Security Engineers - McCalla, Alabama

Mail Services Coordinator - Jan, 1999 to Jan, 2001 Alabama Power Company - Birmingham, Alabama

Postal Clerk Third Class (Active and Reserves) - (1988 - 2000) United States Navy, Worldwide

EDUCATION

Faulkner University - Hoover, Alabama

Courses in Criminal Justice August 2011

Jefferson State Community College - Birmingham, Alabama A.A.S. Degree - Office Administrative Technology & Certification in Legal Transcription- March, 2004 to May, 2006

REFERENCES

Available upon request