PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

WM WANDA MATTHEWS

advhks@r.postjobfree.com 575-***-****

**** ******** ** #*

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Stocking and replenishing

Technical support

Complaint resolution

Quick learner

Professional telephone

demeanor

Credit card processing

Sale expertise

Shipping procedures

understanding

Service standard compliance

Strategic sales knowledge

Good listening skills

Retail store support

Receiving support

Money handling abilities

Creative problem solving

Recordkeeping strengths

Computer proficient

Customer Service Representative Concentrix - 03/2017 - CURRENT Las Cruces, NM

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Responded to customer requests for products, services and company information.

Customer Service Representative SITEL Worldwide 09/2012 - 03/2017 Corporation - Las Cruces, NM

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Customer Service Representative SITEL Worldwide 09/2012 - 03/2017 Corporation - Las Cruces, NM

Responded to customer requests for products, services and company information.

Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Customer Service Representative Empereon 01/2010 - 08/2012 Marketing - Las Cruces, NM

Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.

Responded to customer requests for products, services and company information.

Shipping and Receiving Clerk Rembrandt - Santa 08/2005 - 10/2009 Maria, CA

Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.

Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.

Orchestrated efficient routing by producing accurate shipping documentation and package labels.

Coordinated efficient storage areas to optimize materials movements and minimize labor hours.

Received incoming shipments, compared contents against associated records and transmitted to proper department. Cashier/Sales Associate/Stocker Kmart - Las 06/1996 - 10/2001 Cruces, NM

Supported promotional plans by updating signage with price changes.

Readied items for sales floor stocking by affixing tags and preparing pallets.

Stayed current on available products, store promotions and customer service policies to better assist with any need. EDUCATION

Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage. Presented, rotated and date-checked products to maintain company freshness standards.

Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.

Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.

Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors [Number]%.

Hauled [Type] and [Type] items from stock, using [Type] equipment and placed on correct store shelves.

Silver Creek High School, San Jose, CA 1980

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