Entry Technician Data
Resume:
Laura Carter
Intake & Scheduling Supervisor - Homecare Maryland LLC
Middle River, MD 21220
**************@*****.***
Obtain a position with a company that will allow the opportunity to prosper and grow. Authorized to work in the US for any employer
Work Experience
Intake & Scheduling Supervisor
Homecare Maryland LLC - Owings Mills, MD
January 2015 to Present
• Oversees general operations of the Intake and Scheduling Department
• Communicate and collaborate with Liaisons and/or referral sources as needed to transition patients to home care
• Responsible for reviewing patient referral documents to make sure that they are accurate and comply with regulatory requirements. Contact referral sources for any missing or additional information, including orders as needed
• Coordinate and communicate scheduled visits with liaisons, referral sources, staff and patients
• Enter referral information in the Agency's electronic medical record system
• Track patients and schedule visits in electronic medical record system
• Coordinates with appropriate supervisor to identify openings in clinical schedules and adjust schedules as needed to accommodate patients' admissions and evaluations.
• Reassigns initial visits as needed per physicians' orders and Federal and State regulations.
• Ensures all referrals are scheduled for services in compliance with Federal and State regulations.
• Coordinates with appropriate supervisor to determine acceptance of referrals based on patient eligibility and needs, agency staffing capacity, insurance and other factors.
• Reports referral activity daily
• Manages complaints related to new referrals
• Track referrals that were received and not admitted identifying any possible trends
• Conduct/participate in audits of Intake department processes to comply with Federal and State regulations
• Creates, evaluates and implements intake processes and procedures as needed
• Train and mentor new Intake staff and serve as an ongoing resource to all Intake Coordinators
• Coordinates with the appropriate supervisor when issues arise over patient needs/scheduling etc.
• Responsible for hiring, supervising, disciplining and performance management of intake staff
• Check common working file to determine Medicare/Insurance eligibility
• Other Duties as assigned
Patient Service Coordinator/Scheduler
Advanced Radiology - Rosedale, MD
2012 to 2015
• Answer Phones
• Schedule patients for radiology exams/update patient information in system
• Take insurance information /process for authorization
• Obtain Lab work / Follow up with physicians' offices if necessary Medical Records Coordinator
Omnicare Pharmacy - Annapolis Junction, MD
2009 to 2012
• Handle all incoming medical records for long term care facilities
• Handles 1200 beds - 9 facilities total
• Type all information related to patient charts (MAR, TAR and POS)
• Generate reports monthly and as needed
• Meet all required deadlines to print and deliver charts to facilities
• Answer high volume telephone and email request
• Sort and file all paper work according to company procedures Data Entry Technician
Omnicare Pharmacy - Annapolis Junction, MD
2000 to 2009
• Type all prescriptions for long term care facilities
• Ability to type 30plus prescriptions per hour
• Work closely and diligently with Pharmacist
• Complete knowledge of medical terminology
• Complete knowledge of brand and generic drugs
• Complete knowledge of sig codes
• Handled all customer service request from long term care facilities Education
High school or equivalent
Capella University
October 2016 to Present
Skills
• OPERATIONS (3 years)
• PHARMACY
• CUSTOMER RELATIONS
• WRITTEN AND VERBAL
• Key Holder
• Organizational Skills
• Documentation
• Outlook
• Billing
• Customer Service
• Microsoft Excel
• Time Management
• Case Management
• EMR Systems
• Insurance Verification
• Medical Office Experience
• Medical Records
• Medical Scheduling
• Office Administration
• Performance Management
• Epic
• Patient Care
• Medical Terminology
• HIPAA
• Medical Billing
• Epic
• HIPAA
• Medical Terminology
• Patient Care
• Recruiting
• Transcription
• Employee Orientation
• Microsoft Word
• Computer literacy
• Home care
• ICD-10
• Clerical Experience
• Leadership
Certifications and Licenses
Driver's License
Assessments
Critical Thinking — Proficient
November 2018
Measures a candidate’s ability to use logical approaches when solving problems. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Electronic Medical Records: Best Practices — Expert May 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS PROFILE
• Ability to type 55 words per minute
• Knowledge of and experience with home care and home care regulations
• Knowledge of and experience with pharmacy and pharmacy operations
• Strong written and verbal communication skills
• Experience in handling confidential paperwork
• Ability to maintain organization and professionalism
• Ability to work independently and efficiently
• Strong office equipment experience
• Good customer relations background
Contact this candidate