Customer Service Construction
Resume:
William Spinks
Pittsburgh, PA *****
********@*****.***
have nine vears of experience leading crews to get jobs done safely, and effectively. I am good with customers, explaining the process of any job. I believe in teamwork, building people up. I am punctual and do my best to perform work duties one hundred percent, one hundred percent of the time. I am IICRC certified in wrt/asd, and continue to learn and study mitigation techniques. I am dedicated and a loyal employee
Authorized to work in the US for any employer
Work Experience
Mitigation Supervisor/outside coordinator
ServiceMaster Restoration by Advanced - Erie, PA
March 2022 to February 2023
• Retrieve work orders, check route for travel, ensure appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Perform water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensure equipment, supplies, vehicles, and products are properly handled.
• Inspect jobs after completion and obtain customer signatures for approval purposes, and request payments when necessary
• Perform daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Resolve issues with customers
• Prepare documentation and photos according to company policies and procedures to ensure reimbursement from insurance companies.
Foreman
Shoreline Construction Inc - Erie, PA
February 2011 to March 2022
Perform electric fuse, butt fuse and install mechanical fittings on gas mains and service line. Talk with customers explaining the work do be done, resolving any issues that may occur. Make sure all work is being performed efficiently to company and OSHA procedures and policies. Education
High school diploma
Fort Leboeuf - Erie, PA
1981 to 1993
Skills
• Punctual, dedicated, loyal employee with great customer service ability. I perform my duties and give one hundred percent, one hundred percent of the time. I believe in teamwork and encouragement for growth. I have good documentation qualities with attention to detail (9 years)
• Restoration
• Fire restoration
• Water damage restoration
• Drywall
• Landscape maintenance
• Construction
• Restoration industry experience
• Mold remediation
• Lawn care
• Handyman experience
• Mechanical knowledge
Certifications and Licenses
IICRC WRT/ASD Certified
November 2022 to November 2024
Went to Restoration Academy and completed and passed the duel wrt/asd course.
Contact this candidate