Communications Coordinator Customer Service
Resume:
Saif Alam
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Professional Goals
I aim to attain an engaging position in the field of growth in marketing and product management, focusing on customer and user acquisition, activation, and retention.
Mobile:
Email:
****.******@*****.***
Address:
House: 32, Road: Abdul Hadi Lane,
Dhaka – 1100,
Bangladesh
Specializations and Skills
Social Media Management
Customer service
Growth hacking
Process implementation
Public speaking
Communication
Project management using ERP and Trello
Website feature deployement
Computer skills (office suits and google tools)
Language skills- Fluent English and Bengali (Written and Speaking)
Achievements
Participated in Junior
Science Olympiad 2012
Participated in Spelling Bee
2013
Participated in Inter School
Debate Competition 2014
Participated in Inter School
Cricket League 2014
Participated JAICA Graphic
Designing Training 2016
Work Experience
Communications Coordinator, Growth and Acquisition Green Tiger September 2020 - Present
Live-chatting with customers
Attending phone calls pro-actively solving customer problems Managing communication infrastructure
Help create and maintain a library of training materials and FAQs Gather and analyze client feedback to help shape product value Solving customer related queries
Updating knowledge base articles based on the FAQ materials Traveling across designated regions to train sales teams, interact with consumers, and organize outreach activities with local businesses. Assist the department head in carrying out marketing campaigns Lead delivery tasks end-to-end from conception to defining objectives, execution, tracking, and reporting
Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Updating inventory on our ERP
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post- incident reviews
Lead on all business relationships and engagement including account management and business support to ensure effective retention and growth of local businesses
Customer Experience Manager
Green Tiger 2015 - August 2020
Academic History
GED 2014
British Council
PIE Educational
International
Ordinary Level 2013
Volunteering
Volunteer in Care for Paws
Volunteer in Kaan Pete Roi
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