Customer Service Support
Resume:
Dyan Gonzalez
Hollywood,Florida 33024
*********@*****.***
PROFILE
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.
EXPERIENCE
Dispatch Superviser,UPS, Deerfield,Florida — 2017-2018 Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Assisted customers over the phone regarding store operations, product, promotions and orders. Account Manager,Concepcion Ventures LLC, Miami,Florida — 2016-2017 Created training manuals targeted at resolving even the most difficult customer issues. Set up new files and assigned tracking numbers. Managed office inventory and placed new supply orders. Updated employee paperwork and records. Courier,FedEx Express, Fort Lauderdale,Miami,Miramar, Florida — 2010-2014 Recommended, selected and helped locate merchandise based on customer needs and desires.Guaranteed positive customer experiences and resolved all customer complaints.Successfully interacted with customers and retail buyers to expedite shipments.Worked under strict deadlines and responded to service requests and emergency call-outs.Prevented store losses using awareness, attention to detail and integrity.
Customer Relations/Manager, Consumer’s Auto Edge Miami,Florida-2005-2010 Created new processes and systems for increasing customer service satisfaction.Prepared and sold broad range of vehicles to individuals and commercial accounts.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Compiled weekly monetary reports and records for company owner.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Waitress, Hard Rock, Hollywood,Forida — 2004-2005
Prevented store losses using awareness, attention to detail and integrity.Trained four new employees quarterly.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Attended local, regional and national trade shows for product development training as defined by territory needs.
EDUCATION
Sheridan Technical - Hollywood, FL, United States-2008 SKILLS
Strong organizational skills,Active listening skills,Seasoned in conflict resolution, Telecommunication skills,Customer service expert,Energetic work attitude, Courteous demeanor, Sharp problem solver.
Contact this candidate