Administrative Assistant Customer Service

Angela M. Douell

815-***-**** Sandwich, IL ***** *******@*****.***

Supervisory Experience Leadership Scheduling

Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching in concepts and best practice strategies.

PROFESSIONAL SKILLS

Microsoft office Web browser software

Team Supervisor Office Management

SAP CRM software Five-9 softphone

Critical Thinking Interviewing/onboarding new employee

Staff Training Bi-weekly payroll

WORK EXPERIENCE

First Student - Naperville, IL October 2012- Present

Charter Center Supervisor

Manage a team of 24+ employees in Charter transportation industry while ensuring quality service.

Built a team of customer service associates who handle customer service inquires and problems via phone and/or email

Monitor operations to ensure adherence to service level standards and company/department policies and procedures

Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions, and salary changes

Calculate and submit payroll for team

Designed Stairs, Inc. - Sandwich, IL August 2006- September 2011

Account Coordinator/Customer Service

Service and maintain accounts within given territory

Worked with home builders and homeowners to help with designing stairs for residence

Schedule and perform showroom visits to explain and help customer select product

Act as a liaison between builder and builder’s client

Help perform invoicing and collection duties

Sentry Equipment (Bristol Equipment) – Yorkville, IL July 1999- May 2006

Administrative Assistant to Vice President/General Manager

Process incoming orders, quotes and return material authorizations

Assist customers with questions/problems concerning orders and deliveries

Prepare documentation for international and domestic shipments

Update and maintain customer files and inter-office communications

Prepare and assemble documentation for customers machinery

Contact this candidate