Administrative Assistant Customer Service

Objective:

To serve as an asset to the company with my promptness, excellent service and communication skills, efficiency, and a positive attitude. To work with a team of people who welcome collaboration and diversity. To acquire the knowledge and experience it takes to expand and grow within the company.

Experience:

Multipure, Social Media Specialist December 2020-Present

Researching, writing, creating and publishing content for Multipure’s social media platforms (Instagram and Facebook) with the intention to spread brand awareness and boost sales.

Using product knowledge, customer reviews, current events, data on water testing, etc. to build campaigns.

Actively researching our direct and indirect competitors to get to know their services and how ours differ. With this knowledge, I am able to establish our unique branding to ensure that our products, services and mission stand out to consumers.

Rainshower, Customer Service & Account Representative August 2020-Present

Serving as the primary contact to all retail customers, I am responsible for processing online and phone orders.

Setting up wholesale accounts and processing their purchase orders by phone and via email.

Providing excellent customer service by answering product questions, offering recommendations based on customer needs, resolving concerns and processing warranty returns.

Keeping the Quality Assurance team up to date on customer concerns through filing Support Tickets and meeting regularly.

Multipure, Administrative Assistant February 2020 -August 2020

Supported the Director of Administration by creating and maintaining physical and electronic filing systems.

Covered breaks for the front desk receptionist. Responsibilities included answering calls, greeting visitors, and distributing mail for each department.

Scheduling appointments for maintenance and services needed for the building.

Prepared communications such as memos, company wide emails, invoices, reports and other forms of correspondence.

Help plan and coordinate company events (holiday parties, volunteer opportunities, etc.)

CBD American Shaman, Store Manager August 2019-February 2020

Key holder, responsible for opening and closing the store.

Greeted customers and offered education on products and the potential benefits of CBD. Offered custom samples and recommendations based on customer needs.

Cashiering. Balancing the cash drawer at the end of day. Recording and signing off on daily profits. Performing cash drops into the store safe.

Created training material for onboarding employees. Recruited, interviewed and trained new hires.

Store recovery. Responsible for keeping the store clean and products fully stocked.

Education:

Udemy, completed the following courses- Facebook Ads & Facebook Marketing MASTERY 2021; Instagram Marketing 2021: Hashtags, Live, Stories, Ads & More; Instagram Marketing 2021: Complete Guide To Instagram Growth

Pasadena City College 2015-2016

Central New Mexico Community College. 2014-2105

John Marshall High School Graduated 2012

Skills:

Bilingual

Excellent customer service, communication and organizational skills

Great at absorbing information and applying my knowledge affectively

Experience with Zoom, Teams & Microsoft Office (Word, PowerPoint, Excel)

The ability to work well in a team and/or independently in high energy environments

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