Imelda Hayes
San Diego, CA *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Mortgage Loan Reviewer
Union Bank - San Diego, CA
July 2022 to October 2022
• Sort daily incoming final doc/insurance mail.
• Contact closing agents and/or counties for outstanding docs.
• Monitor purchase reports and mail out hazard policy change letters.
• Enter final docs and upload/scan into our Document Database.
• Prepare Full of Reconveyances and Assignments
• Requesting title Policy to Title Company
• Data entry
• Filing of electronic files in computer filing system Mortgage Loan Processor Assistant
Union Bank - San Diego, CA
October 2019 to February 2021
• Electronic filing
• Prepare loan Approval upload request
• Prepare loan counter offer Notice of Action
• Consented date updates
• Send Notice Incomplete Application to borrowers
• Mortgage Originations
• Meta Source
• Customer uploads
• Data entry
• Filing of electronic files in computer filing system
• Prepare loan documentation for review
• Data validation
Cashier/Customer Service
Murphy USA - Harker Heights, TX
February 2019 to July 2019
Providing a prompt, efficient, and courteous customer experience. • Responding and resolving customer’s requests and concerns. • Assisting customers with purchases and fuel transactions. • Operating cash register. • Restocking merchandise. Final Doc's Coordinator/Recording Clerk
Plaza Home Mortgage, Inc
January 2007 to June 2018
• Monitor internal and external outstanding final doc reports to ensure docs are received and shipped in a timely matter.
• Contact closing agents and/or counties for outstanding docs.
• Sort daily incoming final doc/insurance mail.
• Monitor purchase reports and mail out hazard policy change letters.
• Enter final docs and upload/scan into our Document Database.
• Prepare Full of Reconveyances and Assignments
• Oversee recordings and re-recording.
• Enter final docs and upload/scan into our Document Database. Final Doc's Coordinator/Auditor
SCME MORTGAGE BANKERS - San Diego, CA
March 2002 to September 2005
• Responsible for various activities relating to loan documentation follow and audit.
• Receive settlement statements; distribute to appropriate departments.
• Prepare daily auditing for delivery to investor and copying.
• Data Entry, contact outside sources for corrections.
• Follow-up on requested corrections.
• Enter final docs and upload/scan into our Document Database.
• Contact closing agents and or counties for outstanding docs
• Copy and scan files and supporting documents into the document retention system.
• Forward final documents to the appropriate investor or custodian according to department
• Monitor purchase reports and mail out hazard policy change letters
• Respond to requests for documents, mini-file reviews, and main loan files.
• Enter final docs and upload/scan
Teller
Cash Express San Diego - San Diego, CA
May 2001 to 2003
05/01-03
• Cash Handling/costumer service
• Creating reports
• Answering phones
• Answer telephone and in-person inquiries related applications or courtesy and collection call.
• Maintaining the front office
• Processing loans and financial transactions
• Answer telephone and in-person inquiries related to customer applications
• Place outgoing sales, customer courtesy and collection calls. •
• Assist in the execution of all company marketing plans and programs at your local store. •
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits,
• Responsible for bank deposits or bank pick-ups.
Sales Associate/ Cashier
Hickam Shoppette, Airforce Base - Honolulu, HI
February 1998 to March 2000
• Cash Handling/customer service
• Creating reports
• Answering phones
• Processing billing
• Maintaining the front office
• Handling organization of events
.
Education
Computer Science
School of Midwifery
June 2000
High School Diploma
Ortanez University
July 1998
Skills
• Data Entry
• Recording
• Scanning
• Excel
• Customer Service
• Microsoft Excel
• Microsoft Word
• Outlook
• Receptionist
• MS Office
• Cash Handling
• Computer Science
• Office Administration
Additional Information
Highly dedicated and process-oriented higher education professional with 20 years experience of working with Mortgage Industry.