Timothy Nielsen

**** *******, ***** *****, ** ***09

760-***-**** advhev@r.postjobfree.com

Profile

Customer centric and knowledgeable Information Technology Engineer proficient in Microsoft operating systems, Microsoft Office, and Active Directory. Proficient in MacOS and hardware. Maintained and configured Dell, HP, and Lenovo workstations. Created computer training media for users. Created a welcome and non-judgmental environment for users to receive support Work Experience

09/2022 – 01/2023: Senior IT Support Engineer Twenty 20 Solutions

• Proactively maintained customer backups using Datto hardware and web interface

• Utilized AutoTask ticketing system to manage support tickets assigned to me

• Provided on-site support and utilized Splashtop and Datto RMM for remote support

• Troubleshoot both Azure AD and on premises Active Directory

• Used PowerShell Azure Powershell to create scripts 04/2022 – 08/2022: Customer Support Engineer Starburst Data

• Supported the Starburst Data proprietary software, which utilized and maximized database queries across multiple database types; i.e. MySQL, SQL Server, Postgres.

• Troubleshooted the software on Ubuntu, RHEL, CentOS flavors of Linux as well as Windows

• Utilized Tableau, Dbeaver, SQL Server Management Studio, and other database tools

• Assisted with implementing PowerShell scripts for reporting

• Wrote knowledge base articles and other documentation 08/2020 – 04/2022: Technical Support Engineer Centrify/Delinea

• Supported customers on Centrify Privilege Access Manage software

• Assisted customer over telephone and Zoom meetings for troubleshooting

• Assisted with installation and upgrading of software

• Supported AIX, Ubuntu, Debian, Red Hat Enterprise Linux, CentOS, and Oracle Linux installation and troubleshooting

• Supported Windows Server 2008, 2012, 2012R2, 2016, 2019, 2022 installation and troubleshooting

09/2013 – 03/2020: IT Support Engineer Christopherson Business Travel

• Maintained, configured, and repaired desktops and laptops

• Supported users through remote support software Bomgar

• Supported Windows 10, Windows 7, Windows Server 2008, Windows Server 2012, MacOS X

• Imaged new and existing computers using imaging server

• Assisted with virtual machines in VMWare

Education

08/2004 – 06/2008 Bachelor in Information Technology with Emphasis in Networking Brigham Young University – Idaho

• Enrolled in Java, VisualBasic, RPG, Oracle 9a, Cisco, and Server classes

• GPA 3.0

• Minored in Business Management and Accounting

• Presented research paper on Honeypots

Certificates

12/2015

Microsoft Specialist: Windows 7, Enterprise Desktop Support Technician Microsoft Specialist: Windows 7, Configuring

06/2012

Microsoft Certified IT Professional: Enterprise Desktop Support Technician Microsoft Certified Solutions Associate: Windows 7 Microsoft Certified Technology Specialist: Windows 7, Configuration 05/2012

Microsoft Technology Associate: Windows Server Administration Fundamentals Microsoft Technology Associate: Windows Operating System Fundamentals Microsoft Technology Associate: Security Fundamentals Microsoft Technology Associate: Networking Fundamentals Microsoft Certified Professional

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