Brandy Tims

Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution. Skilled at using consumer feedback to improve customer service processes.

Lone Oak, TX 75453 972-***-**** advheh@r.postjobfree.com WORK EXPERIENCE

Housecall Pro — Virtual Assistant

Pardue Plumbing — Dispatcher and Admin Assistant

Blackall Mechanical — Billing Admin and Dispatcher Sen Son Inc — Shift Manager

03/2022 to Present, Remote

Answer inbound calls from Pro’s customers in different verticals across the US and Canada. 100% answer rate and excellent QA. Make outbounds when necessary. Enter data and identifying information in customer database. Dispatch technicians according to speci cations per each Pro. Daily Team meetings. Correspond via email with reminders. Correspond with our pro’s via, email, text and in app chat. Go above and beyond to help Champion the Pro! Answer questions for customers, send invoices and create and/or update customer pro les within the software. Schedule jobs and estimates. Work consistently with Google sheets. Train new hires in processes. Verify scheduling is done correctly and correspond with feedback in training. Provide training role plays. Document feedback on gems and opportunities. Some quality assurance, listening to other agents calls and using documentation on gems and opportunities. 09/2017 to 12/2018, Caddo Mills, TX

Pardue Plumbing LLC

09/2017 to 12/2018, Caddo Mills, TX

Daily duties, enter technicians time in system from prior days jobs. Payroll. Accepting and Scheduling work orders. Create invoices for service customers, Home Warranties and Property MGMT companies. Dispatch. Enter invoices and payments into QuickBooks. Weekly enter payroll into QuickBooks. Draw plans for sprinkler systems and other plumbing on BluBeam. Order materials needed for work orders.

11/2014 to 04/2017, Farmer Branch, TX

Daily duties, created invoices for plumbing and HVAC services and new installs for commercial companies. Directed incoming calls to correct person. Dispatching technicians. Daily bank deposit. Purchasing for materials. Calculate Timesheets. Clocking technicians on and off Jobs. Sort, stamp and distribute mail. Kept track of oce supplies and ordered supplies.

01/2007 to 08/2011, Plano, TX

Started out as cashier and within 3 months was promoted to shift manager. I was in charge of making sure the cashiers were doing their job, counting in and out the registers, and cash drops. After closing the store I made sure everything was EDUCATION

Colin County Community College — Registered Dental Assistant secured.

01/2011 to 01/2012

Infection control. Dental Radiology, mounting and take an FMX. Jurisprudence. Model pouring and trimming. Alginate Impressions.