Service Tech Customer
Resume:
Kevin V. Brown
Blue Springs, Missouri 64015
advhds@r.postjobfree.com
Initial Cover:
Please consider this submission as a formal application for your open position. I am a confident and competent veteran in the HVAC industry and a flexible, industrious person who has the ability to see things as they should be, not just as they are, with the drive to see the appropriate conclusion. Having spent a larger portion of my working life in HVAC service and project trade from business ownership/management to various levels of service side production, I believe this has equipped me to be a valued member to a company which is need of a professional, personable and sincere employee who desires to make a difference in peoples’ lives. My diverse background in conjunction with a God given dose of common sense suits me well to many different work scenarios.
I believe some of my strongest attributes are Christ centered ethics, patience, persistence and the ability to work cooperatively with others, maintaining a positive attitude throughout. These are necessary for building a strong service team. References:
Richie Burgess. Principle 816-***-****
Mellanie Gray. Dispatch Manager 816-***-****
Shannon Stewart. Technician 816-***-****
Stan Harper. HVAC sales. 913-***-****
Industry skills and work profile:
Service and repair: Highly skilled, safety conscious, and ethical service technician very adept at diagnosing, repairing and maintaining hvac equipment and related components. I am able to perform all necessary work associated with day to day service work. I have strong electrical diagnosis skills, welding/brazing, refrigeration diagnosis and general mechanical skills that cover a variety of resident and commercial equipment. I am familiar with most residential and commercial brands of equipment with a very strong skill set in the field of geothermal and hydronic applications.
Equipment installation:
I am confident with the installation of all types of equipment and utilities associated. I am able to interpret from print specs as to what goes where and how in the context of a functional hvac system.
Customer service:
I believe this is an area in which I am excellent. I carry out my tasks at had with the complete consideration of what is best for the customer, relative to the constraints and obligations of my employer.
Team oriented:
In this trade a professional needs to be able to work independently, and I am comfortable with that. Other times it is necessary to work with others to complete the task at hand. Some of my best times in this trade have been cooperating with fellow tradesmen and administrators to achieve the common goal. It is my hope to be able to be ins a situation where all employees can learn from each other…and at the same time to take a servant-leadership role within the company.
Administration:
I have seen over the years the necessity of being an organized individual in this industry. It is my daily goal to maintain that organization necessary to allow for proper work flow, service order integrity, and job costing of each service order. I accurately document necessary paperwork for accurate billing. I am also involved in the evaluation and pre-qualification staging of the employee hiring process.
Education/Credentials:
AAS/HVAC and Electrical. Indian Hills Community College. Ottumwa, Iowa AAS/ Agribusiness. Southeastern Community College. West Burlington, Iowa Universal EPA Certification/RSES 069401830
Miscellaneous OSHA training
Missouri LPGA certification
Various industry related continuing education courses: Carrier, Lennox, Rheem/Ruud, Weil McLain boilers, WaterFurnace and Climate Master geothermal Work Experience:
Operations Manager. Hale’s Heating and Cooling. February 2022- February 2023 I was responsible for the sales, service, dispatch and install team and their performance. I provide wholehearted support to all who I am responsible for, realizing that successful field operations are an integral part of the success of any hvac entity and at the same time valuing all administrative and support roles. We were able to exceed the ownership goal for FY 2022 management goal by $300,000 dollars to the achieved $2.7 million for that year 2022. Install Manager. ARS/Rescue Rooter. Overland Park, Kansas. August 2020- Feb. 2022 I was responsible for the bumper to bumper process of 7 residential installation crews. Emphasis on proper staffing levels and placement to equipment selection with sales representative to installation quality and customer satisfaction Worked closely with install dispatch and service dispatch to delegate personnel based on status of call. I bring a professional attitude to the job everyday, and I think that is noticed and appreciated by customers and associates alike. Valuing people is an attribute which I hold highly as a byproduct of my faith. I chose to leave this role for the OM position at Hale’s. Project Foreman/Equipment Start Tech. Temp-Con. Olathe Kansas. Dec 2019- Aug2020 As project forman it was my responsibility to delegate and participate in the daily responsibilities of the applied commercial project. It is imperative to delegate wisely to accommodate needed processes for project progression. It is also imperative to monitor material availability for weekly project success. It is expected of Temp-Con and myself to lead by example both technically and personally to be the absolute best representative for all involved. Through this role I learned that I was not a good fit for the commercial project industry and desired to be a servant leader of a group of technicians of which we can grow together and experience success in this trade. I left this role for the Install Manager role at ARS.
Field Supervisor. All Climate Refrigeration. Independence, Mo. Sept.2017-Dec.2019 As the field supervisor for a 5 site regional HVAC/R service provider, it was always my goal to accomplish two major things. From a company standpoint, see that the project/service ticket was accomplished within the financial constraints of the project estimate, and provide all service techs with the encouragement, training, and support for successful completion. I was also a regular participant in the project completion of many RTU changeouts at many major retail outlets; Lowes stores, CarMax facilities, Dicks’s sporting goods to name a few. Many other smaller retail services were provided. I was let go from this position due to a company buy out by an investor group.
Lead Service Tech/Mentor. Lancaster Brothers HVAC. Louisburg, Ks. Aug.2011-Sept.2017 As the senior technician I was tasked with building and equipping existing service staff for their success on their jobs as well as completion of my own assigned work orders. We were a factory authorized Lennox dealer and factory authorized WaterFurnace geothermal dealer. I chose to leave this position for the role at All Climate.
Other industry and agriculture related experience and skills applies to my work history. Indeed skills list:
Progressive diagnostic skills
Ability to work with, support and facilitate teamwork Electrical experience
Refrigeration
Service tech experience
CMC
Blueprint reading
Boilers
Mechanical knowledge
Plumbing
Schematics
Troubleshooting
Landscape maintenance
Auto service management
HVAC/R
Metal fabrication
Welding
Facilities Maintenance
Carpentry
Equipment repair
Low voltage
Mechanic experience
Team management (10plus years)
Indeed Assessments:
HVAC technician-highly proficient. Designing, implementing and troubleshooting commercial HVAC systems.
Basic maintenance and repair-highly proficient. Performing basic and repairs for apartment complexes, office buildings and other facilities.
Supervisory skills:Directing others-highly proficient. Motivating others to achieve objectives and identifying improvement or corrective actions. Mechanical Knowledge-highly proficient. Understanding and applying mechanical concepts and processes.
Facilities Project Manager-highly proficient. Performing basic repair and maintenance for apartment complexes, office buildings and other facilities.
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