Juanita I. Mendez
Houston, TX. ****5
******.*********@*****.***
OBJECTIVE: A permanent position in a professional environment where my exceptional work ethic, extensive secretary/clerical experience and certified training skills will create learning potential and a growth opportunity.
QUALIFICATIONS:
Bilingual (Spanish)
Data entry
Check in/out process (copays)
Insurance verification/precertification
Scheduling appointments / Referrals
Billing / Appeals
Microsoft word/ Power point / Excel
Strong customer service skills
Interacts well with Adult/Children
Answer multi-line phones
Very organized
Filing, scanning, email
Performs duties assigned
Knowledge Guidelines such as: OSHA & HIPPA (confidentiality of faculty/others)
WORK EXPERIENCE:
Bayshore Medical Center 2014 – Present
Office Coordinator (Women’s Care Center)
Micro-manage 2 offices, make sure both offices are running smoothly (coverage), order supplies, obtain monthly stats for administration, open/close office, check/return messages, customer service, register patients, schedule appointments and referrals, insurance verification/authorizations, answer phones, copy medical records for HIM, confirm appointments, input charges, data entry, billing and assist MD or Director
Bayshore Medical Center 2003-2014
Office Coordinator/ Secretary/ Physical Therapist Tech (Rehabilitation Department)
Open/close office, check/return messages, customer service, schedule appointments and referrals, insurance verification/authorizations, make charts, obtain monthly stats for administration, input time for payroll, answer phones, set up rooms, stock rooms, order supplies if needed, and assist with patient care as needed (tech)
Dr. Brian Schulman (Neurology) 2000-2003
Front/ Back office personnel
Open/close office, schedule appt., draw blood, urine samples, complete requisitions/orders requested by physician, set up treatment rooms, type dictations, make charts, filing
Baylor College of Medicine (Otolaryngology Dept.) 1998-2000
Precertification Specialist
Responsible for all surgical procedures to be authorized and scheduled in a timely matter, notify and instruct patients where, when, and time of their surgery
Ben Taub Hospital 1991-1998
Licensed Vocational Nurse
Total Patient Care, vital signs, wound care, IV insertions, medication distribution, head to toe assessments, complete doctors’ orders
EDUCATION:
San Jacinto College North 1990-1991
License Vocational Nurse Degree
Nurse Aide Certification
North Shore High School 1986-1990
Diploma Awarded
REFERENCES: Available upon request
*Walter Merchan East Houston Regional Medical Center
Director or Rehabilitation Dept.
*Alma Pulido East Houston Regional Medical Center
Marketing Personnel
*Armando Rodriguez North Shore Senior High
English Teacher
*Sonia Sandoval Galena Park ISD
Business Administration