Jared P. Kloecker

*** * *** ****** *** Floor

Cell: 814-***-****

Email: advhcd@r.postjobfree.com

SUMMARY

Hard working/knowledgeable team player with 10+ years experience in demanding hotel office environments, restaurant management, customer-service oriented. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Fluent in five German dialects.

OBJECTIVE

Contribute my experience, talent, desire to succeed, and hard work to a professional team with a focus on providing excellent customer service.

EDUCATION

LANDESSCHULE BAD UEBERKINGEN, GERMANY

College for Hotel / Gastronomy in Bad Überkingen, Germany

1997 – 2000

Internationally Certified Hotel / Restaurant Specialist

( Hotelfachmann )

Degree in Hotel Management (Associates Degree in U.S.)

Alexander M. Patch American High School,

Patch Barracks, United States European Command Center, Stuttgart, Germany

1993-1997

High School Diploma

WORK HISTORY

SPRAY FOAM SOLUTIONS OF ERIE, CUMBERLAND LANE, ERIE, PA 16510

August 2019- Present, Assistant to Manager/Owner

Responsible for ordering spray foam materials

Prepared and sent out invoices to customers and business owners

Responsible for maintaining equipment

Assisted in spray foam and cellulose operations at commercial, industrial,

and residential properties

Customer relations by telephone and email

MARRIOTT HOTEL STUTTGART SINDELFINGEN ( GERMANY )

October 2015 – 2019, Restaurant Manager

Responsible for all daily operations, employee training,

banquets, ceremonial events, staff meetings, customer

relations and financial reports to the General Manager

AT&T MOBILITY, 100 MAIN STREET, PUEBLO, CO

September 2012- August 2015, Customer Service Representative

Assisted nationwide customers by phone and email with technical issues, financial transactions,

Account management on individual and business levels

Participated in various courses involving service and technological advances within the corporation and marketing

DIAL AMERICA, ERIE, PA

January 2012-June 2012

Customer service and marketing nationwide for 5th/3rd Bank customers

Account management for bank accounts for customers owning bank ATM and credit cards

Assisted in new applications for accounts, credit approvals

Communicated new offers and specials to existing and non-existing customers

TELETRON, ERIE, PA

October 2011-January 2012

Customer service for GE Care Credit programs and credit cards

Received requests by telephone from customers in need of medical assistance for medical bills

Managed existing accounts and responsible for acquisition of new customers

CROSSMARK – SAMS CLUB, ERIE, PA

September 2010- September 2011

Responsible for product demos, retail / sales

Customer relations

Promotion of SAMS CLUB CARD memberships

SPECIALTY VENDING, 3918 HOLLY DRIVE, ERIE, PA, 16510

August 2010- September 2010

Assistant to Manager

Responsible for transport and loading of products

Distribution to various businesses within a 40 mile radius in Erie County

EXXATEL GENICO HOLDING, HERRENBERGERSTRASSE 1, HERRENBERG, GERMANY

May 2008- May 2009

Customer service representative responsible for customer support

Assisted in various marketing campaigns in the local region for magazine subscriptions,

sale of tickets for concerts, plays and other events

KRIMINAL POLIZEI BOEBLINGEN, BOEBLINGEN, GERMANY

(CRIMINAL POLICE DEPARTMENT, BOEBLINGEN, GERMANY)

September 2007- April, 2008

Operated as a part-time translator for German police/detectives in translating

documents and audio tapes from German to English and English to German

regarding civil disputes and legal interactions between U.S. Armed Forces and German authorities

DELTA-MED INTERNATIONAL INC., STUTTGART, GERMANY

March 2007-September 2007

Assistant to manger

Managed patients and scheduled hospital appointments

Translated medical documents for patients from the Chief of Pediatrics of the Oncology Unit

from German to English

Attained Visas for foreign patients

HOTEL RAMADA HERRENBERG, DAIMLERSTRASSE 1, HERRENBERG, GERMANY

(PREVIOUSLY Hotel Residence Herrenberg- see below)

SHIFT LEADER FRONT DESK

February 2006- February 2007

Responsible for maintaining the cash register

Check-in, check-out of guests

Supervised and trained interns

Account management

Financial transactions with banks

Advertising of hotel events

Reservations for suites and banquets

Account management for all IBM, Hewlett Packard, BMW, Mercedes Benz, Porsche,

Lufthansa, U.S. Military clients

Guest relations/concierge

Night auditor responsible for all financial closings of all departments, including

Restaurant, Kitchen, Supply/loading, Front Desk / Back Desk, Administrations, Hotel Bar,

And banquet / catering

Other previous hotel jobs with above mentioned duties:

ACCOR HOTELLERIE MERCURE SINDELFINGEN, SINDELFINGEN, GERMANY

2006-2006

ACCOR HOTELLERIE NOVOTEL SINDELFINGEN, SINDELFINGEN, GERMANY

2002-2006

RING HOTEL HASEN HERRENBERG, HERRENBERG, GERMANY

2001-2002

HOTEL RESIDENCE HERRENBERG, HERRENBERG, GERMANY

Apprenticeship from 1997-2000

Trained in all departments of a 4 star hotel

(Remained employed until 2001)

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