Service Representative Production Associate

Kyree Simon

South Carolina, *****

Phone: 843-***-****

Email: advhby@r.postjobfree.com

Claflin University, Orangeburg, SC

Bachelor of Arts in Mass Communications Minor: Education, May 2015 G.P.A: 3.6/4.0

Work Experience:

Quality Inspector

Honda of South Carolina Manufacturing April 2019-Present

● Provide activity and status reports to management. Perform all duties as assigned

● Follow all HSC VQ Department management direct and guidance

● Lean cost reduction and employee involvement within organization

● Proficiency in inspecting final assemblies using critical thinking and meticulous attention to detail

● Process quality records per appropriate procedures to maintain accountability, acceptance and status

● Lift over 50lbs in and out of ATV and SxS throughout the day

● Personal Protection Equipment and general safety compliance

● Execute technical inspections in the production process of completely built units prior to shipping

● Remain in compliance with all HSC VQ Department management direct and guidance Production Associate

Honda of South Carolina Manufacturing October 2015-April 2019

● Worked with an intelligent team of individuals who are devoted to making sure all production is completed and has great quality.

● Communicated assembly line process with staff to ensure task were completed correctly and on time

● Increased company reputation by completing shipment goals on a daily basis

● Troubleshoot situations and adapt to new protocol

● Developed knowledge for preparing each security product build by selecting key components

● Assembled SxS in an accurate amount of time on an automated line in a fast paced environment

● Performed Quality Checks on SxS product and equipment

● Participated in 5s and COP operations throughout the plant

● Participated in meetings and summarize activities Sykes Enterprise

Customer Service Representative May 2015- December 2017

● Served customers by providing product and service information and resolving product and service problems.

● Attracted potential customers by answering product and service questions and suggesting information about other products and services.

● Opened customer accounts by recording account information.

● Maintained customer records by updating account information.

● Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

● Maintained financial accounts by processing customer adjustments.

● Recommended potential products or services to management by collecting customer information and analyzing customer needs.

● Prepared product or service reports by collecting and analyzing customer information.

● Contributes to team effort by accomplishing related results as needed. Office Assistant

Claflin University Planning & Assessment November 2013-May 2015

● Tracked and sorted student data in Excel.

● Summarize and report information to the manager.

● Maintained and assessed needs for office supplies.

● Managed a multi line telephone system to support staff members.

● Filed confidential data collected for various reports. T-Mobile

Retail Sales Representative

Florence, SC July 2011- October 2013

● Greeted and directed customers.

● Coordinated with the Retail Sales Representatives team to provide excellent customer service.

● Worked closely with customers to determine their needs, answer their questions about our products and recommend the right solutions.

● Provided interactive experience for customers through presentation of product.

● Maintained hierarchy in sales as a result of customers joining the company.

● Answered customers' questions about specific products/services. Honors and Awards:

Palmetto Life Scholarship, 1 Grand-Up: Men on a Mission Scholarship, and Deans List Campus Involvement:

Claflin University Royal Court August 2014-May 2015

● Served as Mr. Senior for the fall and spring semester.

● Mentored a group of young men at local elementary and middle school.

● Had the ability to form a group standing against bullying (NO HATE).

● Maintained a positive attitude, representing one of the top HBCU’s in the nation. Claflin University Pre-Alumni Council September 2011-May 2015

● Encourage student participation in alumni activities prior to and after graduation.

● Raises funds for the United Negro College Fund (UNCF) through a myriad of fund–raising activities. ● Inform students of the functions of the United Negro College Fund (UNCF). Skills

Windows XP, Microsoft Word, Microsoft Outlook, Sharepoint, Cisco Webex, Active Listening, Time Management, Communication, Computer Skills, Customer Service, Interpersonal skills, Leadership Skills, Management Skills, Problem-Solving, Dependability, Teamwork, and Analytical and critical thinking skills. Community Service:

Edisto Sally Chapel Boys and Girls Club: Assist with tutoring and mentoring elementary students. Adult Literacy Fundraiser: Assist with tutoring adults to prepare them for their GED test. Public Health Alliance/Taste of Orangeburg: Sold baked goods to support Sickle Cell patients. Red Cross Blood Drive: Donated blood. Samaritan House of Orangeburg: Help feed and house the homeless. Lake City High School: Help assist teacher/students with work, help set up prom, edit the school's yearbook, and take photos at events. (September 2011- present; 500 hours contributed to date)

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