Data Entry Customer Service
Resume:
Michael Gaines
Lexington-Fayette, KY *****
**********@************.*******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Supervisor
IH Services, Inc - Lexington, KY
July 2022 to Present
I Oversee General Cleaning and Trash Corrugate staff, Make sure that tasks that are assigned are completed in a timely and efficient manner. Also, I am responsible for training new hires and sticking by their side until I know that they have been properly trained. Designated Hitter/ Pharmacy Technician
Walgreens - Frankfort, KY
October 2021 to Present
Data Entry, Filling Prescriptions, Consulting Patients under supervision of the pharmacist, administering Covid Tests, Etc.
Park Services
Kentucky Kingdom and Hurricane Bay - Louisville, KY March 2020 to Present
Keeping the entire park clean and maintained by, cleaning bathrooms, wash downs, trash, and any other tasks that pertain to cleaning.
Overnight Merchandiser
The Revenue Optimization Companies (T-ROC) - Lexington, KY June 2022 to July 2022
Head Cashier
Feeders Supply - Louisville, KY
July 2020 to June 2021
Trained on pet food nutrition and basic pet care, also stocking and receiving shipments, Returns and exchanges, Looking up customer receipts, and training new cashiers. Education
Associate's degree in Health Information Management Sullivan University - Lexington, KY
January 2022 to Present
High school diploma
William Cofield High school - Frankfort, KY
August 2021 to December 2021
11th grade in Biomedical Engineering
Marion C. Moore high school - Louisville, KY
August 2019 to May 2021
Skills
• Pet Care
• Animal Care
• Manufacturing
• Pet Sitting
• Dog handling
• Animal handling
• Pharmacy technician experience (Less than 1 year)
• Stocking
• Merchandising
• Customer service
• Custodial experience
• Cash Handling
• HIPAA
• Documentation review
• Human resources
• Microsoft Access
• Software troubleshooting
• Leadership
• Guest services
• Medical records
• Salesforce
• Heavy lifting
• Planograms
• Restaurant experience
• Employment & labor law
• Shift Management
Certifications and Licenses
Pharmacy Technician
October 2021 to March 2023
Pharmacy Technician Certification
Assessments
Work style: Reliability — Highly Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Sales skills — Familiar
January 2022
Influencing and negotiating with customers
Full results: Familiar
Retail customer service — Completed
September 2021
Comprehending and responding to retail customer needs Full results: Completed
Warehouse safety — Highly Proficient
May 2022
Using safe practices in a warehouse setting
Full results: Highly Proficient
Management & leadership skills: Impact & influence — Proficient May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Highly Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer focus & orientation — Familiar
May 2022
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Workplace safety — Highly Proficient
May 2022
Using safe practices at work
Full results: Highly Proficient
Social media — Highly Proficient
May 2022
Knowledge of popular social media platforms, features, and functions Full results: Highly Proficient
Inside sales — Familiar
May 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Familiar
Working with MS Word documents — Familiar
May 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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