Service Representative Data Entry

Karen A. Renfroe

Allentown, PA 484-***-**** ******@*****.***

customer-centric advocate

Outgoing and patient/customer focused individual with over 30 years of experience. Strengths and skills include information technology, leadership, proactive problem solving, time management, excellent communications, and interpersonal skills.

Professional Experience

Keystone Farms Cheese, Bethlehem PA October 2016 to Present

Brand Ambassador

Accountable for all aspects of selling product portfolio at events throughout the tri-state area. Responsibilities include event preparation, product positioning, sales throughout event, and setup/breakdown of product display. Consistently exceeded expectations for individual event sales.

Allentown Pediatric Dental Assoc, Allentown PA November 2002 to December 2021

Front Desk/Collections

Responsible for scheduling appointments across busy practice of 7 dentists and hygienists, submitting and following up on insurance forms, data entry, collections, coordination of staff, answering phones. Maintained focus and limited interruption for customers and staff throughout two corporate mergers.

Devon Dental Services, Devon PA June 2000 to August 2002

Office Manager, Collections

Managed office and staff supporting 5 dentists and hygienists. Sought input and provided advocacy between physicians and patients to ensure top ratings for customer service across the practice.

Reed’s Jewelers, Wilmington NC June 1999 to December 1999

Customer Service Representative

Accountable for receiving incoming customer calls, responding to customer and store inquiries, receive and process mail, process new applications along with other administrative responsibilities.

Belk’s Department Store, Elizabeth City NC September 1998 to March 1999

Customer Service Representative

Managed main switchboard answering all incoming calls, assisted customers with credit and payment inquiries, authorized to open and close vault, maintained a $5000 drawer for change disbursement and cash refunds.

Peebles Department Store, Cape May NJ October 1995 – June 1998

Counter Manager/Estee Lauder Cosmetics

Performed all traditional tasks as sales manager for a busy Estee Lauder counter in upscale department store.

Nantucket Sportslocker, Nantucket MA February 1991-December 1994

Store Manager

Responsible for customer relations, acquiring and maintaining personnel, payroll, merchandising, sales, opening and closing procedures, bank reconciliation and all other operations of a retail store,

Hess’s Department Store, Allentown PA June 1985 to January 1991

Store Manager

Promoted from management trainee to department manager of young men’s fashions. Expanded experience as assistant buyer for misses dresses, merchandise coordinator, assistant store manager. Achieved store manager status in 1988.

Education

Associate of Science – Fashion Merchandising, Johnson & Wales University

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