Support Associate Customer Service
Resume:
SARAVANAN M
ADVERTISER SUPPORT ASSOCIATE
CONTACT WORK EXPERIENCE
Advertiser Support Associate
****************@*****.*** Amazon Development Center Private Limited Jun 2019 - Present
https://www.linkedin.com/in/saravanan- Assisted advertisers at the right time to enable them to confidently and effectively
m-591b0093/ grow their business with Amazon.
Bengalureu Contributed to ensure a positive and hassle-free customer experience and ensured a
neat and attractive sales environment, and assisted in the setup of visual displays.
Contributed to increase customer return rates to 86% by providing excellent customer
service and assisting campaign optimization at all times maintained up-to-date
EXPERTISE knowledge of all retail promotions.
Typing speed of 80 wpm Followed a positive and professional attitude always portraying the company in a
makes me a good performer by positive light and effectively managing difficult escalations.
having high FTR (First Time Demonstrated excellent time-management skills while using departmental resources,
Resolution) rate sooner tool, policies and procedures.
Leadership skills Won "SPOT AWARDS" 5 times during my 3-year tenure by maintaining the required
Communication skills metrics and always meeting above the expectations
Attention to detail Proactively reported operational challenges to manager/team lead and escalated to
Customer service the right contacts.
Creative thinking Contributed to iDEATHON programme every year ( which is a programme for sharing
new ideas to improve the advertiser experience on the platform ) and achieved many
Achievement tool icons in the company profile by providing valuable ideas.
EDUCATION
BCA (2012 -2015) at SSVB
University, Hyderabad
X and XII (2003 - 2007) at Sainik Senior Operations Representative
School Amaravathinagar,
Udumalpet, Coimbatore DT, Concentrix Services India Private Limited Jan 2017 - Apr 2019
Tamilnadu
Ensured service delivered to our customers meets contractual Key Performance
Indicators (KPIs)
LANGUAGES Was the rst POC for the Apple ID customers when there are account / billing issues
English related to iTunes Store Support ( the project name was "Avalon iTunes Store
Tamil Support )
Hindi Maintained basic knowledge of Apple products and/or services
Tracked, documented and retrieved information in the chat/call tracking database
Responded to customer inquiries by referring them to published materials,
secondary sources, or more senior staff
REFERENCES Contributed as presenter always when the monthly meeting presentation
happened in the site-level by maintaining the metrics to 90% consecutively
Participated in activities designed to improve customer satisfaction and business
Thiluk R performance
******.********@*********.*** Assistant Processing Officer
Computer Age Management Services Private Limited Jan 2016 - Dec 2016
Sadhana Dewan
Stated my corporate career as ASO in CAMS by manually verifying KYC for SBI
Mutual Funds and HDFC Mutual Funds and sending confirmation to (AMC)
+91-889******* Asset Management Companies who will be taking care of the funds and
tracking the investments periodically
********@******.*** Later got upskilled myself by increasing communication skills to ticket
management system in the same organization where I will be monitoring the
issues raised by investors & AMCs and resolving in a timely manner
Contact this candidate