SARAVANAN M

ADVERTISER SUPPORT ASSOCIATE

CONTACT WORK EXPERIENCE

+91-995*******

Advertiser Support Associate

advhaf@r.postjobfree.com Amazon Development Center Private Limited Jun 2019 - Present

https://www.linkedin.com/in/saravanan- Assisted advertisers at the right time to enable them to confidently and effectively

m-591b0093/ grow their business with Amazon.

Bengalureu Contributed to ensure a positive and hassle-free customer experience and ensured a

neat and attractive sales environment, and assisted in the setup of visual displays.

Contributed to increase customer return rates to 86% by providing excellent customer

service and assisting campaign optimization at all times maintained up-to-date

EXPERTISE knowledge of all retail promotions.

Typing speed of 80 wpm Followed a positive and professional attitude always portraying the company in a

makes me a good performer by positive light and effectively managing difficult escalations.

having high FTR (First Time Demonstrated excellent time-management skills while using departmental resources,

Resolution) rate sooner tool, policies and procedures.

Leadership skills Won "SPOT AWARDS" 5 times during my 3-year tenure by maintaining the required

Communication skills metrics and always meeting above the expectations

Attention to detail Proactively reported operational challenges to manager/team lead and escalated to

Customer service the right contacts.

Creative thinking Contributed to iDEATHON programme every year ( which is a programme for sharing

new ideas to improve the advertiser experience on the platform ) and achieved many

Achievement tool icons in the company profile by providing valuable ideas.

EDUCATION

BCA (2012 -2015) at SSVB

University, Hyderabad

X and XII (2003 - 2007) at Sainik Senior Operations Representative

School Amaravathinagar,

Udumalpet, Coimbatore DT, Concentrix Services India Private Limited Jan 2017 - Apr 2019

Tamilnadu

Ensured service delivered to our customers meets contractual Key Performance

Indicators (KPIs)

LANGUAGES Was the rst POC for the Apple ID customers when there are account / billing issues

English related to iTunes Store Support ( the project name was "Avalon iTunes Store

Tamil Support )

Hindi Maintained basic knowledge of Apple products and/or services

Tracked, documented and retrieved information in the chat/call tracking database

Responded to customer inquiries by referring them to published materials,

secondary sources, or more senior staff

REFERENCES Contributed as presenter always when the monthly meeting presentation

happened in the site-level by maintaining the metrics to 90% consecutively

Participated in activities designed to improve customer satisfaction and business

Thiluk R performance

+91-994*******

advhaf@r.postjobfree.com Assistant Processing Officer

Computer Age Management Services Private Limited Jan 2016 - Dec 2016

Sadhana Dewan

Stated my corporate career as ASO in CAMS by manually verifying KYC for SBI

Mutual Funds and HDFC Mutual Funds and sending confirmation to (AMC)

+91-889******* Asset Management Companies who will be taking care of the funds and

tracking the investments periodically

advhaf@r.postjobfree.com Later got upskilled myself by increasing communication skills to ticket

management system in the same organization where I will be monitoring the

issues raised by investors & AMCs and resolving in a timely manner

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