Outreach Manager Services
Resume:
Gavin Caster
Experience
Senior Team Lead, Dialogue Direct August ( August 2021 - Present)
■ Supervising staff from onboarding and beyond while implementing training programs prepare employees for the next step in their career paths.
■ Excelling in individual performance, including performing in the top 5% of the company for total number of donors as well as total amount fundraised.
Outreach Executive, Oak Street Health March ( March 2021 - August 2021)
■ Helped hundreds of medicare patients switch primary care doctors with effective outreach techniques. Outreach Manager, Presbyterian Senior Services (September 2020 - December 2020)
■ Built the first virtual National Grandparents Day for senior citizens from the ground up, from beginning design states through hosting the event. (https://www.youtube.com/watch?v=5EYEoXkcUlU).
■ Impacted the organization by doubling the number of new elderly clients with successful online programming. Youth Services Manager, Presbyterian Senior Services (July 2018 - September 2020)
■ Managed PSS Youth and Young Adult Service Program, a program that aids 115 kinship families per year across NYC. Achieved desirable results through one-on-one consulting, facilitating workshops and seminars, and forming meaningful relationships with referral partners.
■ Supervised a vibrant after school program & successfully led a transition to virtual programming for COVID. Regional Director & Regional Recruitment Director, Grassroots Campaigns Inc (2016 - 2018)
■ Recruited dozens of campaign directors across New England & New York via higher education career fairs, online job posting management, and identifying new recruitment pools across NYC.
■ Supervised and mentored 12 staff directors for projects in NYC, Washington D.C., Boston, and Durham, N.C.
■ Instituted various successful initials with over the phone planning & goal setting, all staff fundraising competitions, rhythmic goal versus actual updates, and well planned site visits to each city.
■ Honed and developed skills for employee training, delegation, and general remote management. Grassroots Canvass Director, Grassroots Campaigns Inc (2013 - 2016)
■ Built the highest grossing fundraising office for the summer of 2016 by recruiting and managing a team of over seventy canvassers and leading a staff of five Assistant Directors in NYC.
■ Lead campaign offices in Denver, Philadelphia, and New Orleans for work on behalf of Planned Parenthood, the ACLU, and The Southern Poverty Law Center.
Education and Certification
Bachelor of Arts, May 2013
University of Vermont, Sociology and Economics.
Skills
Humor, Study, Stamina. Also: Excel, G Suite, Salesforce, VAN, zoom, & Microsoft office suite.
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