Data Entry Call Center

LP

LISA MARIE PAYNE

****.*.********@*****.*** 714-***-**** La Habra, California 90631

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. 10+years Call Center/Client Support experience and 12+ years in the Payroll field. Critical Thinking/Analytical Skills

40+ WPM/Data Entry

Customer Data Confidentiality

Organization and Prioritization

Customer Service/Research-Clerical Support

Efficient and Detail-Oriented

Interpersonal and Written Communication

Training and Development

Courteous with Strong Service Mindset

High volume phone skills

Call Documentation

Upbeat and Positive Personality

Understanding Customer Needs

Data Entry and Maintenance

VCA (Animal Hospitals) Los Angeles, CA

Payroll Representative

03/2017 - 09/2022

Voided checks and issued stop payment orders to correct payroll discrepancies.

Worked closely with human resources (HR) to safeguard confidential employee data.

Accurately processed data, validation and transmission for bi-weekly, payroll.

Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.

Processed and issued paychecks and earnings statements. Researched and resolved employee payroll questions and issues via email, phone and in person.

Supported payrolls, driving timely and accurate payment of employee wages for Multi-States.

Prepared manual checks and submitted direct deposit through online banking.

RealPage Irvine, CA

Call Center/Client Support/Insurance

Sales

08/2009 - 10/2016

Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Updated customer accounts, addresses and contact information within call management databases.

Led web based training for clients across multiple time zones. Collected deposits or payments and arranged for billing. Summary

Skills

Experience

Supported sales team members to drive growth and development. American Payroll Association Los Angeles, CA

Course Complete in Certified Payroll Professional (CPP) 03/2022

Mike Russ Financial Training Center Anaheim, CA

Licensed Agent in Property & Casualty Insurance

03/2016

Monterey Park College Monterey Park, CA

Certificate in Payroll-Accounting

06/2005

Education and Training

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