Data Entry Customer Service
Resume:
Jeramie Ward
Balch Springs, TX 75180 *********@*****.***
Work Experience
Claims Customer Service Representative
Association Health Care Management
Irving, TX
June 2022 – November 2022
●Inbound Calls
●Medical Claims Status
●Insurance Verification
●Benefits Verification
●Customer Service
●EPIC Software
Patient Access Representative
Healthcare Support/Conifer Health Solutions
Frisco, TX
August 2021 - January 2022
●Outbound calls
●Website searches
●Verify patient eligibility and benefits
●Customer Service
●Data Entry
●Calculate patient financial responsibility
●Update patient information
●Search customer using Salesforce and People Safe
●EPIC Software
Patient Care Coordinator
Healthcare Support/Alliance Rx
Dallas, TX
November 2020 – May 2021
●In-bound calls
●Out-bound calls
●Process Referral claims
●Initiate Prior Authorizations
●Schedule Prescription delivery
Prior Authorization Specialist
A-Line Staffing/CVS Caremark – Richardson, TX
March 2020 – September 2020
●In-bound calls
●Process prior authorization
●Data entry
Claims Recovery Collector
OLSA Resources - Philadelphia, PA
July 2019 to August 2019
●Medical claims
●Outbound calls
●Customer service
Customer Service Rep/Out of Network Claims
Multiplan - Irving, TX
July 2018 to March 2019
●Customer service
●Out of Network Medical Claims
●Outbound calls
●Speak with providers
●Train new associates
●Send reports
●Email and fax provider agreements
Prior Authorization Specialist
Senderra RX Pharmacy - Dallas, TX
August 2017 to June 2018
●Make outbound to insurance providers to check status of a prior authorization form, submit prior authorization both by form and verbally, submit faxes using a fax server
Envelope Mailer
PMH Publications - Chesterfield, MI
February 2017 to August 2017
●Fill envelopes with brochures and mail them out
Data Entry
Randstad Staffing - Dallas, TX June 2016 to February 2017
●Process Medical Records
Route Delivery Driver
Alternative Distributing - Cedar Hill, TX
December 2015 to May 2016
●Restocked Shelves
●Created Orders
●Rotated Product
Route Delivery Driver
Bridgford Foods - Dallas, TX June 2015 to October 2015
●Restocked Shelves
●Created Orders
●Rotated Product
Store Merchandising
Pepsi - Mesquite, TX
June 2014 to June 2015
●Restocked Shelves
●Customer Service
Data Entry
Pro Collect Inc - Dallas, TX
October 2013 to May 2014
In charge of Postage and Envelope Machine
Administrative Assistant
Randstad Staffing - Irving, TX July 2012 to September 2013
PWC
●Balanced client tax accounts
●Updated and corrected client tax accounts
●Created tax accounts
●Create spreadsheets using MS Excel
State Farm
•Operates Pitney Bowes postage machine processing 4,000 to 6,000 envelopes per day
•Operates Bursting machine cutting statements, invoices and ID cards
•Responsible for maintaining daily reports for all USPS mail shipments
Data Entry
Ocean Canyon Properties - Dallas, TX
October 2011 to April 2012
●Answering Multi-line phones, processing incoming and outgoing faxes
●Entering and verifying all employee timesheets
Bus Driver
Mesquite ISD - Mesquite, TX
August 2010 to April 2011
●Transporting kids to and from school
Bus Driver
Forney ISD - Forney, TX
August 2009 to June 2010
●Transported children to and from school
Data Entry
Bank of America - Dallas, TX
January 2001 to July 2009
●Processing transactions into customer trust accounts • Provided customer service
●In charge of shipping and receiving company records
●Balanced Money and Checks
●Filing of company records
●Ran nightly bank reports
Education
Diploma in Information Technology Support w/ Network Administration w
Computer Learning Center - Garland, TX Skills
claims, Call Center, Customer Service
Certifications/Licenses
Driver's License
Additional Information
Skills:
Microsoft Office Suite 10-Key by touch: 10,000 - 12,000
Typing 65+ wpm Shipping & Receiving
Store Merchandising Data Entry
Multi-task consistently Customer Service
Filing Warehouse
Postage machine Administrative Assistant
Route-Sales Representative Merchandiser CPT Codes Prior Authorization ICD-10 Codes Made outbound calls to Medical and insurance providers knowledge of Cobra
Working knowledge using Salesforce, PeopleSoft and EPIC
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