Engineer Intern Customer Service
Resume:
Angelos Kapatos
Cloud/ Cybersecurity Engineer Intern
Council Bluffs, IA 51503
**************@*****.***
Hello, I am a 36-year-old college student seeking to enter the professional Information Technology field. I have spent 18 years in customer service and management in retail, hospitality, and real estate. My current field of study is a B.S. in Cloud computing and solutions from Purdue University Global with a focus on cybersecurity. A graduation date in Jan of 2024 is expected and the school work is flexible at my pace without schedule restrictions. I am available during regular working hours, and eager to learn hands-on I.T. implementations.
Authorized to work in the US for any employer
Work Experience
Associate
Walmart - Council Bluffs, IA
April 2022 to Present
Current position. I returned to Walmart after a short break and stepped down from management to focus on my studies. My current work role's responsibilities are inventory control, freight flow, and customer service.
Coach/ Assistant store manager
Walmart - Omaha, NE
August 2019 to October 2021
Operating a 110 million dollar a year retail supercenter by managing a staff of 380 associates and receiving 7 trucks worth of freight daily. The primary focus was to assure workloads were allocated properly and that the work was performed daily on time while maintaining cleanliness and presentation standards for our guests. Training up and coaching our staff for higher leadership roles, holding members accountable for their performance both positive and negative, and focusing on customer services first. Deli/ Bakery Manager
Family Fare - Omaha, NE
February 2018 to July 2019
Managing four departments and a staff of 20 people. Ordering, scheduling my staff, and monitoring the inventory while working alongside my team. Training production methods and standards, upholding customer service first attitudes, matching ordering to sales promotions, logging waste, invoice discrepancies reconciled, reporting to upper management, and satisfying operation logs. General Manager/Owner
BaseMend solutions - Omaha, NE
January 2015 to February 2018
We designed, drafted, and applied for a patent on a segmented 1400 lb machine, whose purpose was to reposition bowed foundation walls in buildings. Drafting, manufacturing, and applying a proprietary machine for the purpose of repositioning a bowed foundation wall to its original position. Cultivated sales, leads, and investors. Negotiated work contracts with subcontractors. Drafted initial patent application. Applied machine for proof of concept.
Education
Bachelor's degree in Cloud Engineering and Network Solutions Purdue University Global - Indianapolis, IN
December 2019 to Present
High school or equivalent in general
William Floyd High school - Mastic Beach, NY
June 2003 to June 2004
Skills
• Bilingual in Greek (10+ years)
• Team management (10+ years)
• Linux (1 year)
• Microsoft Office (10+ years)
• Cybersecurity (1 year)
Languages
• Greek - Expert
• English - Fluent
Certifications and Licenses
Real Estate Brokers License
October 2005 to January 2012
Real estate brokers license - New York State. Status - inactive CompTIA Cloud essentials
September 2022 to Present
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