Bilingual Csr Administrative Assistant

Maria (Maya) Erhard

210-***-**** **********@*****.***

Business-focused and skilled professional who provides exceptional support with all necessary functions throughout an organization. Qualified and resourceful with the ability to manage complex projects, provide high-level support to employees, management teams, and executives, and complete any administrative tasks. Demonstrates exceptional analytical, organizational, communication, decision making, and problem solving. Ability to establish priorities, work under pressure, and meet strict deadlines. Highly efficient, organized, and skilled in a wide-range of administrative support tasks and activities, including:

• Executive Support & Management

• Leadership/Motivation /Teamwork

• Business Operations Coordination

• Use: Multi-Line Telephone Systems

• Of ice Administration and Management

• Communication and Interpersonal Skills

• Meeting Minutes/Schedule Management

• Complex Project & Process Management

• Fluent in both English and Spanish

• Sales Associate and Merchandising

• Customer and Employee Assistance

Technology Snapshot: Microsoft Office Suite • 10-Key by Touch • MS Outlook • Microsoft Windows • PC Proficient • Keyboarding • Internet / E-mail • WordPerfect • Works

PROFESSIONAL EXPERIENCE

Sales Coordinator Equipos Falcon / GenEon Technologies LLC

Started as Sales Coordinator from 2017 to 2018. In September 18, was

contracted as full-time employee.

Office Assistant: Capital of Texas Flooring, Austin Texas

Temporary Position February to November 2016

Answer telephones. Screen calls. Receive E-mails with invoices, print and file.

Receive checks from customers, deposit and file. Open folders for new

customers. Maintain file for all completed jobs. Prepare invoices by date and

alphabetical order for payment.

Bilingual CSR: Kindred Home Health Care, Austin, Texas Temporary position

12/06/2015 – 01/10/2016

Administrative Assistant: Ramming Paving, Austin, Texas

Temporary position as bilingual Administrative Assistant

11/08 22/2015 – 11/22/2015

Bilingual Assistant: Elgin Municipal Court, Elgin, Texas Temporary position from

09/16/2015 - 10/16/2015

Bilingual Substitute Teacher: Harlandale Independent School District, San Antonio, Texas

2010 – 2014

Northside Independent School District, San Antonio, Texas

2013 – 2014.

Started substituting bilingual (English/Spanish)

Pre-k to 5th grade. As a substitute teacher, my duties were to be in classroom before bell rang, greet the students and call out the roster. The work plan was already provided by the teacher.

Sales and Customer Service Associate, Dillard’s at the North Star Mall, San Antonio, Texas

07/2010 – 02/2012

Provided customer support and assistance; responding to all customer questions, inquiries, and requests. Identified customer needs by assessing goals and making recommendations in an effort to sell products. Advised customers on promotional product opportunities and up-sold products to enhance their needs. Maintained accuracy and efficiency in duties, including cash handling, product scanning, and processing. Developed and executed merchandising displays to promote and effectively display merchandise and ensured profitability by maintaining pricing standards, inventories or movement of all goods. Sales and Customer Service Associate.

Coldwater Creek Retail Store – PT, San Antonio, Texas, 10/2008 – 07/2010

Provided customer support and assistance by responding to all customer questions, inquiries, and requests. Identified customer needs by assessing goals and making recommendations in an effort to sell products. Advised customers on promotional product opportunities and up-sold products to enhance their needs. Maintained accuracy and efficiency in duties, including cash handling, product scanning, and processing.

Administrative, Office Assistant, Care Improvement Plus, Temporary Position, San Antonio, Texas,

05/2007 – 12/2007

Answered a high-volume of incoming phone calls on a multi-line system. Updated and maintained confidential files. Prepared and scanned all applications. Provided customer and staff support.

Administrative and Office Assistant, Cancer Therapy & Research Center, San Antonio, Texas

05/2005 – 08/2006

Provided quality customer service and support; coordinated customer transportation, housing, flight and department. Maintained strict confidentiality in relevant matters.

Executive Assistant, President and Chief Executive Officer, San Antonio Lighthouse, San Antonio, TX 1996 Provided high-level executive support to the organization’s President and Chief Executive Officer (CEO); coordinated, organized, and managed high-volume schedules, updated and maintained

calendars and contacts, prepared or processed expense reports, composed correspondences, and scheduled all meetings. Coordinated domestic or international travel for executives and managed or maintained internal budgets.

Executive, Administrative Assistant to Founder, Owner, Elek Moreno Valle and Associates, Mexico City, Mexico

Managed the daily administrative operations of the firm. Maintained daily calendars. Coordinated meetings and appointments. Responsible for composing correspondence in English/Spanish. Secured/recorded donations. Sorted and distributed incoming mail, and updated files. Worked closely

with Mexico City government officials, bankers from the USA and Europe. Coordinated VIP visits, accommodations and ground transportation. Planned detailed trips to the USA and Europe. Coordinated daily workflow to optimize efficiency and productivity throughout the organization and delegated responsibilities to employees including drivers and deliveries.

EDUCATION AND TRAINING San Antonio Community College – San Antonio, Texas – Completed 2 Years of Core college- with a major in Business Administration – Management and English. Level Coursework. Round Rock Community College – Round Rock, Texas – 14 hours Introduction to QuickBooks.

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